Title: Epic HIM Analyst III

Reports to: Director, Patient Access

Location: Boston (Hybrid)

Job description revision number and date: V 3.0; 04.4.2025

Organization Summary:

Community Care Cooperative (C3) is a 501(c)(3) non-profit, Accountable Care Organization (ACO) governed by Federally Qualified Health Centers (FQHCs). Our mission is to leverage the collective strengths of FQHCs to improve the health and wellness of the people we serve. We are a fast-growing organization founded in 2016 with 9 health centers and now serving hundreds of thousands of beneficiaries who receive primary care at health centers and independent practices across Massachusetts. We are an innovative organization developing new partnerships and programs to improve the health of members and communities, and to strengthen our health center partners.

Job Summary:

The HIM Application Analyst III position will be housed under a subsidiary organization of C3, Community Technology Cooperative, LLC (CTC) to implement, maintain, support, and maximize the use of clinical, financial, and administrative portions of the Epic software applications utilized by CTC in conducting daily operations under the direction of the Director of Patient Access. This is considered a Hybrid position.

Responsibilities:

• Maintaining the current HIM application, and implementing new HIM Epic application workflows and features
• Assisting in the assessment of workflow processes and assisting in process re-engineering to achieve efficiency in departmental operations
• Assisting users in developing reports and analyses, troubleshooting, and resolution of application issues
• Working with the IT Education staff to assist in training users and in the development of documentation
• Maintaining a level of knowledge about IT operations and network issues and maintaining current industry knowledge
• Familiarity with your organization's processes that fall under HIM: Chart Tracking, Release of Information,
  and Identity
• Familiarity with transcription and scanning workflows and vendors, and confidentiality and privacy
• Familiarity with MPI
• Other duties as assigned

Required Skills:

• Epic HIM Certification
• Ability to understand, analyze, document, and explain business processes and the data that underly them
• Experience working with Electronic Health Records, medical claims, and other health care data
• Flexible and adaptable to change in a fast-paced environment
• Demonstrated ability to work both independently and as part of a team
• Demonstrated ability to thrive in a fast-past environment
• Nuanced interpersonal communication skills
• Weekly on-call will be a requirement for this position
• Minimum of three years' experience as a certified Epic analyst
• Minimum experience of having participated in at least one Epic implementation

Desired Other Skills:

• Familiarity with the MassHealth ACO program
• Familiarity with Federally Qualified Health Centers
• Experience working in a provider organization
• Experience working in a managed care environment
• Experience with anti-racism activities, and/or lived experience with racism is highly preferred

Qualifications:

• Epic HIM Certification (required)
• Epic Prelude Certification (preferred but not required)
• Bachelor s degree in a healthcare-related field, Information Systems or Business Management

** In compliance with Covid-19 Infection Control practices per Mass.gov recommendations, we require all employees to be vaccinated consistent with applicable law. **