Software Engineer Manager Service now

• Plans a strategic roadmap for the platform and manages the delivery of complex projects which may involve multiple systems
• Develops short and long-term strategy for delivery of system objectives together with the technical and business product owner(s) and other partners
• Provides leadership to solution development teams to ensure integrated architecture, and proactively engages with teams to promote process and organizational improvements that enhance overall platform effectiveness
• Manages and facilitates technical experts and architects resolve complex technical challenges while also ensuring compliance of various OCC standards around coding, testing, and documenting the systems you develop
• Guides the transformation of complex business requirements into specifications that will increase understanding of Why & What part of business requirements to the development team
• Leads data management and reporting efforts to promote a stable architecture and usable platform
• A team player who assists the team as required to achieve collective goals & delivery milestones including knowledge-share

Supervisory Responsibilities

• Manage a development team

Qualifications:

The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary functions.

Qualifications & Experience

• [Required] 8+ years in implementing various solutions, can offer customers real-world examples and provide best practice solution options
• [Required] 6+ years of relevant work experience implementing and managing IT, Security and/or GRC solutions
• [Required] Knowledge of system architecture and data analytics
• [Required] Excellent oral and written communication skills
• [Required] Ability to create and present executive level presentations
• [Required] Curious and adept in developing understanding about technology including industry best practices, platform capabilities, and architecture principles to help drive team productivity
• [Preferred] Work experience in regulated Financial Services industry

Technical Skills & Background

• [Required] Working knowledge with ServiceNow and familiarity with other cloud-based technology management solutions (e.g., Jira, Confluence, Workday, Oracle Cloud, etc.)
• [Required] Working knowledge of JavaScript
• [Required] Knowledge of various IT processes and best practices
• [Required] Knowledge of Agile Development framework and effective SCRUM techniques

Certifications

• [Preferred] ServiceNow Certified Master Architect
• [Preferred] ServiceNow Certified Technical Architect
• [Preferred] ServiceNow Certified System Administrator
• [Preferred] ServiceNow Certified Application Developer
• [Preferred] ITIL Certification
• [Preferred] CISA Certification