Field Support Technician

  • Fish Hawk, FL
  • Posted 13 hours ago | Updated 2 hours ago

Overview

On Site
$$24 / hr
Contract - W2
Contract - 1 day((s))

Skills

Field Support Technician

Job Details

Job Description:

Responsibilities:
  • Image and install software on Windows, and Apple laptops/desktops including IMAC (installations, moves, additions, and changes) and Remote support.
  • Troubleshoot post deployment issues on multiple computer platforms: Windows, Macintosh and mobile devices.
  • Printer break-fix and installation.
  • Disposal, redeployment and Asset reclaim.
  • Shipping coordination.
  • Data Backup and Data Recovery coordination.
  • Hardware Refresh.
  • Warranty and Out-of-warranty repair and replacement.
  • Depot Services.
  • Walk Up Support.
  • Data Backup and Data Recovery coordination.
  • Hardware Refresh.
  • Warranty and Out-of-warranty repair and replacement.
  • Depot Services.
  • Walk Up Support.
  • Spare parts management.
  • Good Knowledge / hands on supporting VDI 1st level Troubleshooting.
  • Executive (VIP) Support.
  • Audio and Video Support including Health Checks.
  • Inventory and Asset Management Depot Operations.
  • Coordinate with external vendors for dispatch support.
  • Identify and resolve hardware and software application conflicts.
  • Open and close service requests, as well as manage the classification, assignment, tracking, and completion of requests or incidents.
  • Responsible for asset tagging and entering all incoming equipment into our asset management system.
  • Collaborate with cross functional teams to properly onboard incoming new hires
  • Ensure that hardware is properly assigned and updated into our management system.
  • Provide weekly reports on physical inventory counts as well as record weekly outflows of hardware equipment.
  • Work with external Suppliers to schedule repairs for damaged/malfunctioning hardware.
Requirements/Qualifications:
  • Prefer 3-5 years IT experience, including technical training.
  • Knowledge of Windows and Macintosh platforms, (including portables) and Microsoft Office suite of applications.
  • Experience with imaging Windows 10 OS.
  • Familiar with basic network concepts (e.g., TCP IP, Windows Networking, Ethernet).
  • Networked printer experience (queue creation, server maintenance, etc.).
  • Experience in using PC-based word processing, presentation, and e-mail software preferred.
  • Experience with using PC-based spreadsheet software sufficient to develop formulas, complete calculations across multiple worksheets, and use functions preferred.
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