Overview
On Site
$$24 / hr
Contract - W2
Contract - 1 day((s))
Skills
Field Support Technician
Job Details
Job Description:
Responsibilities:
Responsibilities:
- Image and install software on Windows, and Apple laptops/desktops including IMAC (installations, moves, additions, and changes) and Remote support.
- Troubleshoot post deployment issues on multiple computer platforms: Windows, Macintosh and mobile devices.
- Printer break-fix and installation.
- Disposal, redeployment and Asset reclaim.
- Shipping coordination.
- Data Backup and Data Recovery coordination.
- Hardware Refresh.
- Warranty and Out-of-warranty repair and replacement.
- Depot Services.
- Walk Up Support.
- Data Backup and Data Recovery coordination.
- Hardware Refresh.
- Warranty and Out-of-warranty repair and replacement.
- Depot Services.
- Walk Up Support.
- Spare parts management.
- Good Knowledge / hands on supporting VDI 1st level Troubleshooting.
- Executive (VIP) Support.
- Audio and Video Support including Health Checks.
- Inventory and Asset Management Depot Operations.
- Coordinate with external vendors for dispatch support.
- Identify and resolve hardware and software application conflicts.
- Open and close service requests, as well as manage the classification, assignment, tracking, and completion of requests or incidents.
- Responsible for asset tagging and entering all incoming equipment into our asset management system.
- Collaborate with cross functional teams to properly onboard incoming new hires
- Ensure that hardware is properly assigned and updated into our management system.
- Provide weekly reports on physical inventory counts as well as record weekly outflows of hardware equipment.
- Work with external Suppliers to schedule repairs for damaged/malfunctioning hardware.
- Prefer 3-5 years IT experience, including technical training.
- Knowledge of Windows and Macintosh platforms, (including portables) and Microsoft Office suite of applications.
- Experience with imaging Windows 10 OS.
- Familiar with basic network concepts (e.g., TCP IP, Windows Networking, Ethernet).
- Networked printer experience (queue creation, server maintenance, etc.).
- Experience in using PC-based word processing, presentation, and e-mail software preferred.
- Experience with using PC-based spreadsheet software sufficient to develop formulas, complete calculations across multiple worksheets, and use functions preferred.
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