SAP BASIS ADMIN : IT Operations Support Engineer

Overview

Remote
$60 - $65
Contract - W2

Skills

SAP BASIS
S/4Hana
SAP RISE
networking
ITIL

Job Details

Job Title: IT Operations Support Engineer (SAP S/4HANA, SAP RISE, Cloud, Infrastructure, Networks, End-User Support)

Location: 100% Remote
Term: W2 Contract

Job Summary: The IT Operations Support Engineer will play a vital role in ensuring the smooth operation of client IT systems and services, with a focus on supporting environments powered by SAP S/4HANA, SAP RISE, and cloud infrastructure. This role involves hands-on troubleshooting, incident resolution, and collaboration with internal teams and Managed Services Providers (MSPs) to maintain high service availability and performance. The engineer will support day-to-day IT operations, monitor systems, and contribute to continuous improvement initiatives across infrastructure, networking, and end-user services.

Key Responsibilities:

  • Provide technical support for IT operations across SAP, cloud, infrastructure, and network environments.
  • Respond to and resolve incidents and service requests, escalating to MSPs or senior engineers when necessary.
  • Monitor system health and performance using tools like SolarWinds, DataDog, or Nagios, and take proactive steps to prevent issues.
  • Collaborate with MSPs to ensure timely resolution of issues and adherence to Service Level Agreements (SLAs).
  • Assist in root cause analysis (RCA) for recurring problems and contribute to implementing long-term fixes.
  • Support end-user services, including virtual desktop infrastructure (VDI), identity and access management (IAM), and basic application troubleshooting.
  • Maintain documentation of operational procedures, troubleshooting steps, and system configurations.
  • Participate in change management processes, ensuring updates and deployments are executed smoothly.
  • Work with internal security teams to ensure systems comply with security policies and regulatory standards.
  • Contribute to process improvement initiatives and automation efforts to enhance operational efficiency.
  • Provide on-call support as needed for critical systems and services.

Required Skills and Qualifications:

  • 3+ years of experience in IT operations or technical support, preferably in environments with MSP involvement.
  • Familiarity with SAP S/4HANA, SAP RISE, and cloud platforms (Azure, AWS).
  • Strong understanding of networking fundamentals (TCP/IP, DNS, VPN, firewalls).
  • Experience supporting Windows/Linux servers, virtualization platforms (VMware, Hyper-V), and cloud services.
  • Proficiency with monitoring and ticketing tools (e.g., ServiceNow, Jira, SolarWinds).
  • Basic understanding of ITIL processes (Incident, Problem, Change Management).
  • Knowledge of cybersecurity best practices and compliance requirements.
  • Excellent troubleshooting and communication skills, with a customer-focused mindset.
  • Ability to work independently and collaboratively in a remote team environment.
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