Help Desk Analyst I (Accepting Only W2 (Permanent and Citizen only) and only Local candidate "No C2C")

Position Description :

This position is a contract opportunity which is expected to be on-site in Clayton, NC. The length is anticipated to be 1-2 years in length.
Summary

Provide Onsite Desktop & IT Support to resolve end user technical issues in a timely fashion to maintain customer satisfaction. Install, troubleshoot & maintain a wide variety of equipment & applications. Work as part of a cross-functional Information Technology (IT) Infrastructure team supporting customers that are onsite as well as remote.

Requirements

* Imaging of new Laptops, Desktops & clients for Office and Manufacturing system usage.

* Setup and support of cellular devices for end users.

* Inventory control of patch cables, video cables, peripherals and other IT items.

* Assist in ordering and receiving equipment, as required.

* Comply with internal and external regulations and procedures.

* Follow all safety and environmental requirements in the performance of duties.

* Use remote management to assist end users who are working remote.

Qualified candidates would have the following:

* Minimum of 2 years of IT experience required, preferably in a customer facing role.

* Hands on hardware trouble-shooting experience, including laptops, desktops, barcode scanners, Audio & Video systems.

* Experience with Office365 applications.

* Experience with ticketing systems such as ServiceNow.

* Experience with supporting iPads and iPhones.

* Operational experience, hands on support for end user technical issues in an

operating facility.

* Ability to demonstrate and provide excellent & friendly customer service skills.

* CompTIA A+ certification is preferred.