Senior IT Specialist

Job Description

ECS is seeking a Senior IT Specialist to work in our Newington, VA office.

ECS was awarded a new 5-year contract supporting the FBI's Operational Technology Division (OTD) Research & Development Support program.

This initiative supports a diverse portfolio of research and development efforts while managing the IT infrastructure that enables those activities-specifically across IT Support, IT Security, IT Services, and Administrative Compliance. The program addresses complex technical and investigative challenges resulting from rapid advances in global communications, computer networks, cellular systems, and the Internet.

ECS applies rapid research and development methodologies in a collaborative environment to create innovative solutions to critical operational problems, including device exploitation and application analysis.

Responsibilities

The Senior IT Specialist supports the Service Desk (core hours 9:00 a.m.-6:00 p.m.) and reports directly to the Service Desk Administrator. This position performs all Tier 1 and Tier 2 service-desk functions and is responsible for the following duties:

• Analyze system requirements and ensure secure integration with existing applications.
• Install, configure, and test IT systems-including servers, software and hardware upgrades, and peripheral devices.
• Manage mobile device inventory, updates, account provisioning, and device rooting.
• Monitor system performance to ensure operational efficiency and security.
• Manage IT projects that enhance infrastructure performance and resiliency.
• Maintain disaster-recovery operations, including backup and restoration procedures.
• Document IT infrastructure configurations and network topology for continuity and future upgrades.
• Collaborate with development teams and organizational IT staff to provide technical expertise and guidance.
• Implement and enforce technology and cybersecurity best practices.
• Monitor and manage team data-storage systems and capacity planning.
• Design and implement functional and secure network infrastructure.
• Troubleshoot and resolve infrastructure issues escalated by developers or system users.
• Analyze system logs to identify and remediate potential issues.
• Automate routine administrative tasks and evaluate automation effectiveness.
• Mentor team members on technical procedures, tools, and troubleshooting methodologies.
• Conduct regular system audits to ensure compliance, performance, and security.
• Location: Newington, VA (Hybrid - 2 days onsite, 3 days remote)

Required Skills

• Confirmed Active Top Secret with eligibility for SCI w/CI Poly.
• 3+ years of relevant IT experience in systems administration, network support, or service-desk operations.
• Demonstrated ability to troubleshoot complex technical issues and recommend effective solutions.
• Experience implementing IT and cybersecurity best practices in an enterprise environment.
• Strong documentation, communication, and analytical skills.
• Familiarity with Agile or DevSecOps environments is a plus.

Desired Skills

• Experience with mobile device management (MDM) platforms and IT asset control.
• Familiarity with automation tools and scripting for efficiency improvements.
• Excellent analytical, communication, and problem-solving skills.

ECS is an equal opportunity employer and does not discriminate or allow discrimination on the basis any characteristic protected by law. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, or local jurisdiction law.

ECS is a leading mid-sized provider of technology services to the United States Federal Government. We are focused on people, values and purpose. Every day, our 3800+ employees focus on providing their technical talent to support the Federal Agencies and Departments of the US Government to serve, protect and defend the American People.