Overview
On Site
Depends on Experience
Contract - W2
Skills
Stakeholder Engagement
Process Reengineering
Process Analysis
Job Details
Title : Process Improvement Analyst
Location : Rocky Mount, NC
Duration : 12 months
Job Description:
- We are seeking a Process Improvement Analyst to partner closely with Client leadership, frontline staff, and IT teams to analyze current workflows, identify pain points, and design more efficient, user-friendly, and sustainable ways of delivering Client services.
- This role is highly collaborative and consultative, requiring strong business process analysis skills, stakeholder engagement, and the ability to recommend actionable solutions that improve both customer and employee experiences.Key Responsibilities include Current State Analysis (Conduct interviews, workshops, and on-site observations with Client staff and leadership to understand how processes currently operate; Document end-to-end workflows, systems, handoffs, and dependencies; Identify gaps, bottlenecks, and redundant steps impacting efficiency and service quality), Process Redesign (Develop future-state process maps, incorporating best practices and lean methodologies; Recommend process changes, technology enhancements, and organizational adjustments to reduce complexity and improve user satisfaction; Collaborate with IT teams and Business Analysts to ensure process changes align with system capabilities or future system upgrades)
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