Title: Technical Writer
Location: Boston, MA
JD: **Requirements:**
- Excellent English language communication and writing skills.
- Bachelor's degree in engineering with 5 to 9 years of technical writing experience.
- Extensive knowledge of Document Development Life Cycle (DDLC), structured authoring, content reuse, and single-sourcing.
- Proficiency in content authoring, publishing, and governance tools such as MS WORD, DITA-XML, OxygenXML Editor, Adobe FrameMaker, CCMS (Ixiasoft), Fluid Topics (Content Delivery Platform), SnagIt, Acrobat Pro, and ServiceNow helpdesk.
- Flexibility to adjust work times to collaborate with remote and local teams.
- Ability to collaborate with stakeholders across various geographies, conduct online meetings in different time zones, and work comfortably with team members from diverse cultures.
- Capability to track tasks, actions, and provide regular updates.
- Competence in creating and maintaining tasks and documentation trackers.
**Key Responsibilities:**
- Develop and update technical documentation for end users and service engineers, including User's Manuals, Upgrade Procedures, Service Procedures, Site Prep, and Safety Manuals.
- Conduct SME interviews with various users and technical/engineering/product staff to gather data for complex documentation for hardware applications.
- Interface with functional organizations to develop content for procedures.
- Create, develop, and edit operational, instructional, or maintenance procedures for software applications.
- Adhere to documentation best practices, formats, and templates, ensuring output conforms to company documentation and quality assurance standards.
- Support testing and validation of new procedures and methods.
- Engage stakeholder rs from various departments to assess and update documentation needs.
- Monitor content quality, implement editorial suggestions, and make technical changes independently.
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