WPS Consultant

Job Title: WPS Consultant

Long term contract

Remote is also OK but candidate should be able to work in PST time Zone

Role Summary:

We are seeking a highly skilled and experienced WPS (Workplace Services) Consultant to join our dynamic team. In this role, you will be a subject matter expert responsible for designing, implementing, and managing our end-user computing environment for our client. You will also be a key driver of innovation, constantly seeking out new technologies and strategies to enhance our digital workplace. The ideal candidate will have a strong technical background in a variety of EUC technologies, along with a proven track record of leading successful projects and driving change.

Key Responsibilities:

• Strategic Roadmap Development:
  • Create, own, and maintain the strategic roadmap for all Workplace Services, including hardware (desktops, laptops, mobile devices) and software estates.
  • Define and manage the complete lifecycle for all EUC assets, planning for technology refreshes, version upgrades, and decommissioning.
  • Align the EUC roadmap with broader IT and business objectives, ensuring future scalability and efficiency.
• Technical Expertise and Leadership:
  • Serve as a subject matter expert on a wide range of EUC technologies, including:
    • Monitoring and User Experience Analytics: Experience with tools like Nexthink to monitor and improve the end-user experience.
    • Endpoint Management: SCCM, Microsoft Intune, Airwatch, and other UEM solutions.
    • Virtualization: Design, deployment, and maintenance of VDI environments.
    • Productivity and Collaboration: Deep knowledge of the Microsoft 365 suite.
    • Service Management: Expertise in using and optimizing ServiceNow for incident, request, and asset management.
  • Provide technical leadership and mentorship to junior team members.
• Vendor and Asset Management:
  • Manage relationships with key vendors for hardware, software, and services.
  • Oversee the IT asset lifecycle, from procurement to disposal, in line with the defined roadmap.
• Innovation and Continuous Improvement:
  • Drive a culture of innovation and continuous improvement within the EUC team.
  • Identify and evaluate emerging technologies, and make recommendations for their adoption.
  • Lead initiatives to optimize and enhance existing EUC services.
• Architectural Design and Implementation:
  • Lead the design and implementation of comprehensive EUC solutions, focusing on Microsoft 365, Azure, and Exchange Online.
  • Architect and manage migrations from on-premise systems to cloud-based solutions (e.g., O365, Exchange Online).
  • Develop and maintain architectural standards and documentation for the EUC environment.
• Security and Compliance:
  • Implement and manage security solutions to protect end-user devices and data, including M365 DLP, Cloud App Security, and Advanced Threat Protection.
  • Ensure compliance with all relevant security standards and regulations.

Qualifications:

• Education: Bachelor's degree in IT, Computer Science, or a related field (or equivalent work experience).
• Experience:
  • 15+ years of experience in an IT role with a focus on end-user computing.
  • Proven experience as an architect or senior engineer in a large, complex IT environment, with specific experience in technology roadmap creation.
• Technical Skills:
  • Required: SCCM, Nexthink, IT Asset Management, ServiceNow, Microsoft 365, Azure AD, Exchange Online, VDI.
  • Preferred: Intune, Airwatch, ProofPoint, Mimecast, Power BI.
• Certifications:
  • Relevant industry certifications are highly desirable (e.g., Microsoft 365 Certified: Enterprise Administrator Expert, ITIL, CompTIA Security+).