Logistics Specialist (HYBRID)

Overview

Hybrid
Depends on Experience
Contract - W2
Contract - 18 Month(s)

Skills

Certified Pre-Owned (CPO)
reverse logistics
trade-in
buyback
TIBB
rental activities
order management
customer support
logistics coordination
problem resolution
de-installation
packaging ordering
shipping
customer service
multi-country accounts
multi-regional accounts
sales support
manufacturing coordination
service delivery
cross-functional collaboration
business process management
operational initiatives
quoting
order entry
order fulfillment
SAP ECC
SAP CRM
planning
organization
scheduling service calls
customer orientation
communication skills
English proficiency
cultural awareness
business opportunities
hybrid work
detail-oriented
self-starter
customer advocate
relationship management.

Job Details

Please note that this is a 12 to 18-month contract position.

Job Posting Qualifications

  • Bachelors or Masters Degree or University Degree or combination of education and business experience in managing business processes.

  • Experience in working in an environment with interruptions and multiple changing priorities.

  • Good planning and organization skills.

  • Customer oriented (both internally and externally). Experience scheduling service calls is highly desired.

  • Strong communication skills and ability to work with various cultures.

  • Proficient in English.

  • Familiarity with Client products.

  • Comfortable working through complex business models.

  • Demonstrated expertise with SAP ECC & SAP CRM.

  • Knowledge of Client quoting, order entry, and order fulfillment processes.

  • A team player, customer-centric, and self-motivated.

Job Description:
As a Certified Pre-Owned (CPO) Instrument Reverse Logistics Specialist, you will provide pre-sales and/or post-sales support to benefit Client customers in areas such as reverse logistics, trade-in/buyback quotes, problem return resolution, packaging ordering, and shipping. Manages and coordinates the end-to-end return logistics customer experience (from order to de-installation) by applying broad knowledge of customer situations, company processes, and instrument requirements related to reverse logistics and product shipment. Resolves customer service issues for complex, multi-country or multi-regional accounts. Acts as a liaison between customers and appropriate internal organizations such as sales, manufacturing, logistics and service delivery to resolve customer inquiries. May identify and follow up on business opportunities.

Principle Duties/Responsibilities:
Successful candidate in this role will be a detail-oriented self-starter who is a strong customer advocate and can remain calm in challenging situations. They will also be adept at developing relationships with key cross functional stakeholders.

Candidate must be able to work hybrid from the Little Falls Site. Must be available to work full time & during standard US business hours.

  • Coordinate and manage transactional CPO Trade in/Buyback (TIBB) and Rental activities between organizations including Customers, Field Sales, Customer Support Organization, Field Repair Center, Logistics, Order Management, Customer Operations Center, and CPO Operations.

  • Coordinate and manage trade-in and rental returns processes with the COpC, CPO Business Development Engineer, and sales.

  • Support the development of business processes in support of CPO-focused operational initiatives.

  • Identify and follow up on business opportunities to strengthen TIBB and Rental businesses.

Applicants must provide their phone number. Reference job number A4992

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