Manager, HR Operations

Company Description

We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation.

Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. Our Diversity, Equity and Inclusion initiatives, coupled with our Corporate Social Responsibility work, is informed by our employees, audiences, park guests and the communities in which we live. We strive to foster a diverse, equitable and inclusive culture where our employees feel supported, embraced and heard. Together, we'll continue to create and deliver content that reflects the current and ever-changing face of the world.

Job Description

Role Summary:

The Manager, HR Operations, will have the responsibility of ensuring the deployment and administration of Talent Acquisition and Onboarding systems as well as ensuring the oversight for continuous improvement and operational support of the associated processes. In this role, you will effectively partner with both the Talent Acquisition and the Onboarding teams to ensure Business Requirements are met.

Responsibilities:

• Participate in root cause analysis to recommend product and/or process enhancements or other appropriate actions to improve productivity for both Users and Technology
• Act independently and in a team environment to apply strong research skills
• Communicate complex specifications cross functionally with technical and non-technical resources to implement new HCM solutions that meet business requirements
• Recommend, design, develop, and implement business processes involving 3rd party technologies that may or may not interact with SAP/SuccessFactors to effectively meet business objectives
• Serve as a liaison between HR Operations, the Business, and IT teams, for all issues, questions, configurations, and project management activities
• Create project plans, including deliverables, activities and timelines
• Supervise HR Operations staff that act as System Administrators
• Serve as an escalation point for troubleshooting questions/problems that come from system users: Recruiters, TA Coordinators, HR, Candidates, and New Hires
• Prepare for and execute system updates, rolling out new features and functionality to optimize performance and usability

Qualifications

Basic Qualifications:

• Bachelor's degree or equivalent work experience
• Minimum of 5 years of experience in HR processes and systems development related to HR or equivalent combination of education and experience
• Minimum of 7 years of experience with HCM related, cloud-based technologies

Desired Characteristics:

• Advanced knowledge of all Microsoft Office Products, Project Management software and SAP
• Excellent interpersonal skills and team skills, ability to communicate well with individuals, and in group settings, ability to communicate with diverse population and people from various backgrounds
• Understanding of HR Processes and cross functional dependences
• Superior written and verbal communication, ability to prepare reports and make presentations to various groups
• Excellent analytical and problem-solving skills
• Good judgement and conflict management skills
• Excellent attention to detail and ability to meet deadlines
• Demonstrates flexibility and adaptability in performing work duties
• Demonstrates strong project management skills while managing multiple, concurrent projects
• Experience with HRIS, Cloud/SAAS implementation and maintenance
• Intermediate to advanced expertise with Microsoft Office Suite (Word, Excel, PowerPoint)

Additional Requirements:

• Hybrid: This position has been designated as hybrid, generally contributing from the office a minimum of three days per week

Additional Information

NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.

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