Desktop Support Engineer

Job#: 3010716

Job Description:

Apex Systems is looking to hire a PC Technician for their reputable client.

If you're interested in the following opportunity, please send your resume to or apply directly today.

Contract length: through end of 2026 with potential for extension

Pay Rate: $18-$20/hr W2

Location: Asheboro, NC - 100% onsite

Mon-Friday - 40 hours weekly

Position Responsibilities

This position is entry level as part of the Global Information Technology End-User Computing team responsible for delivering IT services within the end-user computing environment and providing technical assistance to business users. This position is also accountable for triaging end user issues, as well as resolution of IT assets and office automation issues, including PCs, printers, mobile devices and networks. This position is based in Asheboro, NC and is an onsite position. Regular remote working is not an option.

Accountabilities

End-User Computing Support

• After about a week of training, follow established process to build Windows based workstations and install software.
• With general guidance, provide hardware/software support, including responsibility for Desktop, Laptop, Printer, Mobile Devices, etc.
• May research and resolve technical issues using global standard ticketing tool, and assist in problem analysis and reporting
• May provide PC user training
• May provide white-glove support for VIP's

IT Asset Management

• Manage PC/Printer Site Assets, including site maintenance of inventory for PC/Printers, management of PC disposal, management of network printer / queue, and physical PC and printer placement and moves
• Maintain spare parts inventory
• Monitor data networking, server computing, and voice communication assets for site

Technology Solution Deployment & Enhancement

• Deploy and install physical assets, including determining local staging requirements, coordinating with business, and completing testing activities
• Pro-actively review and refine the installed system to achieve a stable production environment, make improvements as needed and ensure compliance with audit, statutory and corporate policies and standards
• Complete assigned project deliverables, including conducting Software/Application compatibility testing
• Stay abreast of industry trends and recommend areas of improvement

IT Compliance & Audit

• Help drive and adhere to global IT policies and standards
• Contribute to IT audits

Required Skills and Experience

• High School diploma or A+ certification
• 6+ months of experience working directly with end users
• Knowledge of desktop end-user technologies, including PCs, virus / malware protection, iOS, Android, Windows Phone, and Windows
• Desire to stay abreast of best practices and technologies that affect the business and ability to retain new skills
• Demonstrated ability to multi-task
• Excellent written and oral communications skills, including ability to document issues and resolutions
• Excellent interpersonal skills and customer focus with ability to work collaboratively and deliver high-quality outcomes for IT and non-IT colleagues
• Team player with ability to work independently in a distributed work environment with little direct supervision

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.