TechOps Engineer

We are a well funded, rapidly growing fintech firm that still embodies a small start-up culture. You will still be in the early stages and have a hand in maturing and developing our globally used platform. We are hiring Boston-based, collaborative, tech-savvy TechOps Engineer to be responsible for monitoring, troubleshooting, supporting ongoing development efforts, and improving the company's production services.
What will you do?
Analyze customer problems, identify root causes and prioritize and dispatch support flow (including escalation management).
Take full ownership of Production service including deploy new releases/hotfixes to production and monitoring.
Handle technical escalations, troubleshooting, and resolving complex technical issues beyond Tier 1 level support.
Triage bugs, quickly identifying and prioritizing bugs, and working with developers to resolve them.
Maintain comprehensive product and support process knowledge.
Support customer integration and 3rd party tools
Monitor the performance of the organization s technology infrastructure.
Automate tasks and processes related to software delivery. (Pipelines).
Ensure compliance with industry regulations.
Collaborate effectively with other teams within the organization (R&D, CS, Tier1).
REQUIREMENTS
Experience in supporting SaaS applications as DevOps or TechOps support
Experience with DevOps tools and technologies -

• 3y Proven experience with Kubernetes & Dockers
• 3y Proven experience with AWS/Azure in a production environment experience in scripting language (Bash / Python)
• Experience with databases, such as Kafka, Spark, Cassandra, ElasticSearch, and Redis
• Extensive experience with CI systems (AzureDevops advantage) and Git
• Experience with at least 1 IaC language such as AWS CDK, Cloudformation, Azure BiCep

Experience with CI/CD pipeline automation.
Demonstrated ability to adapt, context switch and cope with operational challenges.
Being result-driven, demonstrating problem-solving abilities and analytical skills
Minimum 3 days a week onsite in our Boston office
Employment authorization in the US is required (no VISA sponsorship)