ServiceNow Manager

Overview

Remote
$50 - $70
Contract - W2
Able to Provide Sponsorship

Skills

ServiceNow

Job Details

We are seeking an experienced ServiceNow Manager to lead the design, development, implementation, and continuous improvement of ServiceNow solutions across the organization. The ideal candidate will manage a team of developers and administrators, collaborate with stakeholders, and ensure that the ServiceNow platform aligns with business and IT objectives.

Key Responsibilities:

  • Lead the ServiceNow platform strategy, roadmap, and governance.
  • Oversee end-to-end implementation, customization, and maintenance of ServiceNow modules (ITSM, ITOM, HRSD, CSM, etc.).
  • Manage and mentor a team of ServiceNow developers, administrators, and business analysts.
  • Collaborate with IT leadership and stakeholders to define ServiceNow solutions and integrations supporting business needs.
  • Ensure compliance with ServiceNow best practices, coding standards, and security requirements.
  • Drive process automation, workflow design, and system optimization initiatives.
  • Manage platform upgrades, performance tuning, and release management.
  • Oversee vendor and licensing management for ServiceNow.
  • Provide technical leadership in integrations with tools like Jira, Azure DevOps, Slack, and other enterprise systems.
  • Monitor platform usage, analytics, and KPIs to drive continuous improvement

  • 8+ years of IT experience with at least 4+ years managing ServiceNow implementations.
  • Strong hands-on knowledge of ServiceNow modules such as ITSM, ITOM, ITBM, HRSD, CSM, and CMDB.
  • Experience managing ServiceNow teams and projects in an Agile environment.
  • Solid understanding of JavaScript, Glide scripting, APIs, and integrations.
  • Strong leadership, communication, and stakeholder management skills.
  • ServiceNow Certified System Administrator (CSA) and ITIL certification preferred.
  • ServiceNow Certified Implementation Specialist (CIS) in one or more modules is a plus.
  • Experience with cloud environments (AWS, Azure, Google Cloud Platform) is a plus.
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