Overview
On Site
USD 30.00 - 35.00 per hour
Full Time
Skills
Recruiting
Soft Skills
Customer Support
Provisioning
Onboarding
Laptop
ProVision
Disk Imaging
Technical Support
Incident Management
Routing
Management
Knowledge Base
Web Portals
Workflow
SAP GUI
Data Collection
Litigation
Critical Thinking
Problem Solving
Conflict Resolution
Organizational Skills
Decision-making
Communication
Leadership
Adaptability
Microsoft Outlook
Active Directory
Microsoft SCCM
Microsoft Windows
ServiceNow
BMC Remedy
Service Desk
Taxes
Life Insurance
Mergers and Acquisitions
Business Transformation
Law
Job Details
Attention! we are hiring a Technical support specialsit to join our team in Andover!!
Location: Andover MA
Pay: 30-35/hr
hours: M-F 8-5
Duration: long term contract
Job Description
On site support: Need strong soft skills
Experienced with both in person and remote customer support
Ability to deliver set expectations on time
Ability to work with both other engineers and alone
Experience working with executives and leadership
Laptop provisioning, Imaging, Pushing Software
Onboarding 10-15 new hires a week
Laptop provision, supporting end users on Tier II/III issues that arise
Rotating VIP on call after hours support (mobile phone supplied)
PC imaging and decommissioning, wipe and clean for retirement
On Site Support technician:
End-user support such as incident handling, "how to" questions, status of requests, detailed error analysis/resolution, and interface with other resolver groups
Service Desk support such as error re-classification and case routing
Usage of the following tools to deliver services: case management tools and knowledgebase, AccessIT portal, SIO workflow system with SAP GUI, and SIAMP
Also coordinates data collection for client litigation requests
Critical thinking and problem-solving skills
Planning and organizing and Decision-making
Strong communication skills
Teamworking- ability to work in proximity of other technicians
Leadership- ability to lead, influence or support other staff members in a professional manner
Adaptability and flexibility
Skills
Software Experience:
MS Office, Outlook 365, Active Directory, SCCM, Windows 10
Apple products(Mac) - only roughly 4% of end users use Mac, 96% Windows
ServiceNow, Remedy is ok - other ticketing systems ok as well
Current State:
Onsite technical engineer team of 3
This group is supported by 24/7 service desk
Handle all the Tier I/II tickets & triage the rest
~2,000 supported end users
Expected to resolve 3-5 tickets a day
Pay and Benefits
The pay range for this position is $30.00 - $35.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Andover,MA.
Application Deadline
This position is anticipated to close on Jun 13, 2025.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Location: Andover MA
Pay: 30-35/hr
hours: M-F 8-5
Duration: long term contract
Job Description
On site support: Need strong soft skills
Experienced with both in person and remote customer support
Ability to deliver set expectations on time
Ability to work with both other engineers and alone
Experience working with executives and leadership
Laptop provisioning, Imaging, Pushing Software
Onboarding 10-15 new hires a week
Laptop provision, supporting end users on Tier II/III issues that arise
Rotating VIP on call after hours support (mobile phone supplied)
PC imaging and decommissioning, wipe and clean for retirement
On Site Support technician:
End-user support such as incident handling, "how to" questions, status of requests, detailed error analysis/resolution, and interface with other resolver groups
Service Desk support such as error re-classification and case routing
Usage of the following tools to deliver services: case management tools and knowledgebase, AccessIT portal, SIO workflow system with SAP GUI, and SIAMP
Also coordinates data collection for client litigation requests
Critical thinking and problem-solving skills
Planning and organizing and Decision-making
Strong communication skills
Teamworking- ability to work in proximity of other technicians
Leadership- ability to lead, influence or support other staff members in a professional manner
Adaptability and flexibility
Skills
Software Experience:
MS Office, Outlook 365, Active Directory, SCCM, Windows 10
Apple products(Mac) - only roughly 4% of end users use Mac, 96% Windows
ServiceNow, Remedy is ok - other ticketing systems ok as well
Current State:
Onsite technical engineer team of 3
This group is supported by 24/7 service desk
Handle all the Tier I/II tickets & triage the rest
~2,000 supported end users
Expected to resolve 3-5 tickets a day
Pay and Benefits
The pay range for this position is $30.00 - $35.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Andover,MA.
Application Deadline
This position is anticipated to close on Jun 13, 2025.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.