Project Delivery Lead with Contact Center Exp

• We are looking for a driven Delivery Lead to work in the AEI Contact Center Solutions Technology team. This team within Client BTS Technology enables the rest of our associates in AEI Contact Center Operations carry out its mission in serving our patients.
• A Delivery Lead, is responsible for planning, coordinating, and delivery of defined deliverables as part of a larger program and almost always requires engagement from multiple teams.

Key responsibilities include communicating the work objectives, coordinating delivery, managing risks, ensuring compliance to standards, and providing end-to-end visibility into the health of the deliverables. This role ensures execution and delivery meets or exceeds the client s expectations in terms of the functionality, quality, timeline, and cost.

Required Skills

• Bachelor s Degree with 6 years experience in Business Information Services, or Computer Sciences preferred.
• Contact Center experience.
• Proven experience in Project Management, Planning, Estimation and Execution.
• Good understanding of Change Management and modern tools used for that purpose - ServiceNow, JIRA etc.
• Ability to communicate complexity to an audience by tailoring the message.
• You will have an ownership mindset and are used to taking collective responsibility for every decision, owning, and managing errors and finding the right way.
• Demonstrate mature judgement in dealing with ambiguity and complexity and can demonstrate balancing enterprise needs over individual program s
• Ability to handle multiple, competing priorities. There will always be things competing for your mindshare.
• Strong interpersonal skills and the confidence to solicit input from others.
• You will be part of a team that lives and breathes Agile and believes in The Manifesto. You understand Agile development and get it like driving on the road. Agile frameworks work alongside cultural values, and you have the cultural background.
• Ability to manage and prioritize the work of others, directly and indirectly working for you.
• Ability to talk to executives and develop presentation material. You understand the BLOT principle - Bottom Line On Top.
• Persistence, poise, and perseverance to get things accomplished.

Desired Skills

• Understands project forecasting and managing project budgets, and PO s across multiple service providing teams.
• Ability to be hands-on. Not necessarily write code but you are close enough to technology to be able to guide, discern between competing technical solutions and make choices.
• Very good Excel skills pivots, charting etc. is often helpful.
• PMI or PMP certification a plus.