UX Researcher

Title- UX Researcher (Consumer Insights)

Type- Remote

Interview- Video

Description:

As part of the Global Consumer Insights team, this role will manage the design and execution of research programs using quantitative and/or qualitative methodologies to address the business needs and identify growth opportunities for the Financial Services and cross-functional teams. The ideal candidate will be a highly motivated individual with a passion for customer-centricity who understands the importance of consumer insights and how they can play a strategic role in organizations.

Primary responsibilities:

• Collaborate with internal stakeholders within the Financial Services, Research Ops and other cross-functional teams to design and execute strategic research (qualitative & quantitative) based on consumer needs and growth opportunities.
• Gather research requirements, develop briefs, select design methodologies, provide sample recommendations, design questionnaires and conduct research.
• Manage external research partners for the execution of primary research using quantitative and/or qualitative studies.
• Synthesize research findings to provide the Financial Services team with objective, comprehensive consumer insights and actionable recommendations.
• Build strong relationships with Financial Services, Research Ops and other cross-functional teams to deliver impact.
• Proactively recommend new and innovative market research methodologies, tools, and platforms to address business needs.
• Leverage multiple data to answer ad-hoc questions that the Financial Services team and cross-functionals have about the consumer.

Job Requirements:

• 5+ years of research and industry experience.
• Knowledge of the financial services and fintech sector is desirable.
• Proficient in various qualitative and quantitative research techniques.
• Ability to design research studies, write questionnaires, develop sampling plans and conduct research programs.
• Ability to articulate and translate data/insights into compelling, actionable recommendations.
• Detail oriented, can manage multiple projects simultaneously.
• Strong organizational, communication and interpersonal skills.
• Strong analytical and problem-solving skills.