Help Desk Support (Junior- Mid) in Austin, TX (100% ONSITE)

Overview

On Site
$20 - $25
Contract - Independent
Contract - W2
Contract - 6 Month(s)

Skills

Active Directory
Adobe
Break/Fix
Cloud Computing
CompTIA
Computer Hardware
Customer Service
Exceed
Help Desk
Information Systems
Management
Microsoft Azure
Microsoft Office
Microsoft Windows
OCA
Technical Support
Video

Job Details

Job title: Help Desk Support (Junior- Mid)

Location: Austin, TX (100% ONSITE)- only local to Texas

Duration: 6+ Months Contract (Long term)

Client: OCANov25HD

Provides front-line technology support by answering and responding to inbound calls/emails in a timely and professional manner, gathering and analyzing information about the customer s issue and determination of the best way to resolve the problem. Provides basic support and troubleshooting, including password resets, printer configurations, break/fix instructions, website content updates, creates accounts and configure hardware as part of onboarding process, supports audio and video equipment in conference rooms, and support for more complex issues where configuration solutions have already been documented. Responsible for ensuring that all support calls/emails are properly documented in the tracking system, escalating issues as appropriate, and communicating trends to management.

Required skills:

  • 3 years of Experience delivering superior customer service (written, verbal, and in-person) across multiple delivery channels (telephone, email, in-person).
  • 2 years of Experience working with customers across all levels of technological proficiency.
  • 2 years of Experience in the support of computers, the use of applicable programs and systems (such as Microsoft Office Suite, Windows 10, and Adobe products), and troubleshooting information systems
  • 1 year of Experience with Active Directory
  • 1 year of Experience with cloud platforms and technologies like Microsoft Azure

Preferred skills:

  • 1 year A strong desire to grow and advance within an organization with an opportunistic landscape
  • 1 year A strong desire to grow and advance within an organization with an opportunistic landscape

OTHER SPECIAL REQUIREMENTS

  • CompTIA A+, CompTIA ITF+, or equivalent certification highly preferred.

Strong preference for temp to hire possibility. OCA is looking for candidates that can work well in our environment and would like the ability to potentially hire staff on as full-time employees within a negotiated time frame (not to exceed 6 months).

Location:

The primary work location(s) will be at Office of Court Administration, 205 W 14th St, Austin, TX 78701. The working position is On Site.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

About Esolvit, Inc.