Overview
On Site
Depends on Experience
Contract - W2
Skills
Computer Operator
Help desk
Desktop tech
entry level computer operator
HelpDesk Computer Operator
Data Entry Operator
IT Support Specialist
MS Office applications
Windows OS
Active Directory
HelpDesk ticketing systems
ticketing systems
ticketing
Computer Hardware
Information Technology
Microsoft Windows
Microsoft Exchange
Remote Support
ServiceNow
Technical Support
Job Details
Title: Computer Operator/Help desk/Desktop tech
Assignment Duration: One year or longer
Location: - San Pedro, CA 90731
Job Description
The Harbor Department Information Technology Division is seeking an entry level computer operator in
the Helpdesk Operations Section to support the Department computer users.
Responsibilities
Respond to Help Desk inquiries via email, online chats, over the phone or in person.
Help with troubleshooting hardware and software.
Assess first-level problem determination and provide resolution.
Assign work order tickets to the appropriate second-level support.
Perform systems administrator functions, including creating user accounts, granting
appropriate access, and inputting user data.
Assist with processing IT equipment salvage.
Perform related duties with internal customers and Information Technology staff.
Requirements
Working experience in roles such as HelpDesk Computer Operator, Data Entry Operator or IT
Support Specialist.
Experience and proficiency in the use and support of MS Office applications, Windows OS, job
scheduling software and other tools for remote support such as Microsoft Remote Desktop,
Dameware, and Configuration Manager Remote Control.
Working experience with Active Directory.
Page 1 of 2 Experience with Exchange Admin Center is preferred but not required.
Experience in using HelpDesk ticketing systems such as Track-IT or ServiceNow.
Comprehensive knowledge of computer systems and experience troubleshooting hardware and
software.
Basic organizational and analytical skills, including problem ownership and root cause analysis.
Excellent customer service, along with strong written and verbal communication skills.
Ability to work well in a fast-paced team-oriented environment.
Hours and Location
Primary location is 425 S. Palos Verdes Street, San Pedro, CA 90731, with other locations in San
Pedro and Wilmington.
Monday through Friday, 8:00 am to 5:00 pm (40 hours per week).
Mandatory work on-site.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.