Senior Analyst - End User Support

What We Need

Corpay is currently looking to hire an Senior Analyst - End User Support based out of Peachtree Corners, GA. This role delivers advanced system support for multi-user technical and financial applications, including troubleshooting, systems administration, software testing, installation, and server/network support. In this role, you will act as the main contact for technical issues affecting internal Corpay associates and provides timely resolution for moderate to complex problems with minimal supervision. The Senior Analyst leads projects with other Analysts, documents requirements, develops scripts, and trains end user support team members. In this role, you will report into the Vice President, Global End User Service Desk.

How We Work

As a Senior Analyst - End User Support, you will be expected to work out of our Peachtree Corners, GA office location. Corpay will set you up for success by providing:

• Assigned workspace in Peachtree Corners, GA office
• Company-issued equipment
• Formal, hands-on training

Role Responsibilities

• Registering, categorizing, and responding to incidents and requests via ServiceNow according to procedures.
• Providing technical support as second-tier and sometimes first-tier; aims for first-contact resolution.
• Troubleshooting software and hardware issues, resolving moderately complex technical problems while maintaining accurate documentation and detailed records in line with standard procedures.
• Preparing quotes, capital requests, and purchase orders for IT equipment as needed.
• Coordinating with copier/print vendor to manage device leases.
• Documenting issues and requests in Corpay ITSM, ensuring SLA and KPI compliance.
• Escalating unresolved issues within service levels and keeps customers informed.
• Communicating with IT and business contacts for swift issue resolution.
• Maintaining professional service attitude and handles demanding situations with discretion.
• Keeping up to date on Corpay's business functions to align IT solutions.
• Following departmental, IT, and corporate standards and policies.
• Serving as "On Call" contact after hours or weekends as scheduled.
• Recommending process improvements and perform remote software installations.
• Troubleshooting Windows, standard applications, and mobile device access (VPN/email).
• Assisting users with software tools and updates the Corpay Knowledge Management system.
• Escalating high-priority issues to management.
• Supporting projects and takes on additional duties as assigned.

Qualifications & Skills

• Possesses intermediate to advanced knowledge of computer fundamentals, with hands-on experience in Microsoft Windows 10/11, Citrix and VMware virtualization, and Office 365/Intune/ADUC/PowerShell administration.
• Brings prior office and technical experience in customer support, with over five years in 1st line Service Desk roles.
• Experienced in supporting multinational environments and organizations subject to SOX or other regulatory compliance standards.
• Skilled in mobile device management, PC hardware troubleshooting and repair, and printer/network printing installation and support.
• Skilled in delivering Executive/White Glove support at corporate headquarters, ensuring high-level service quality.

Preferred Qualifications/Certifications

• ITIL Certification - Minimum Foundation preferred
• Windows 11 Workstation Certification preferred
• Help Desk Certification preferred

Benefits & Perks

• Medical, Dental & Vision benefits available the 1st month after hire
• Automatic enrollment into our 401k plan (subject to eligibility requirements)
• Virtual fitness classes offered company-wide
• Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
• Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
• Philanthropic support with both local and national organizations
• Fun culture with company-wide contests and prizes

Equal Opportunity/Affirmative Action Employer

Corpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all qualified applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department. For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEOC and Pay Transparency.