Desktop Support Technician - Local to NY/NJ (Onsite)

  • New York, NY
  • Posted 8 hours ago | Updated 7 hours ago

Overview

On Site
Depends on Experience
Contract - W2

Skills

Spanish
Desktop
Remedy
IT
Helpdesk

Job Details

Job Title: Desktop Support Technician
Location: New York City, NY
Duration: 6+ Months of Contract

Requirements:
Technical Skills:
Proficiency in hardware, software, and networking
Device types: Bluebird, Zebra, iOS
Toshiba

Experience with operating systems:
Remedy
Zabbix
Maquetador - DAM
Device Lifecycle: CMDB and Remedy Asset Manager
Power BI

Knowledge of common software applications (MS Office, Google Workspace).
Problem-Solving Skills:
Strong analytical and troubleshooting abilities.
Ability to diagnose and resolve technical issues efficiently.
Experience in providing technical support and customer service.

Communication Skills:
Ability to read, write and speak in Spanish.
Excellent verbal and written communication skills.
Ability to explain technical concepts to non-technical users.
Strong listening skills to understand and address user concerns.

KEY RESPONSIBILITIES:
Assets management:
Configuration of store s handheld devices: PDAs, iPods, iPads, etc.
Reception and evaluation of inbound packages.
Maintain inventory status updated (CMDB).
Maintain a healthy stock of repaired devices by processing RMAs in a timely manner.
Provide technical support to our stores (this may be in person, over the phone or MS Teams)
Walk store staff through steps to help them resolve technical problems.
Responding in a timely manner to incidents and requests. Mainly for handheld devices.
Prioritize and manage many open cases at one time.

EXPERIENCE AND QUALIFICATIONS:
Previous experience in IT Support Helpdesk (preferred but not required).
Experience with Microsoft OS W10 and MS Office 365 Suite (preferred but not required).
Experience with iOS and Android OSto San Francisco and Las Vegas)..

SKILLS AND ATTITUDES:
IT knowledge.
Able to work autonomously with high levels of initiative.
Fluent in English (knowledge of Spanish Language is a plus).
Good communication and interpersonal skills.
Highly organized and prioritization skills.
Ability to work in a fast-paced environment under pressure.
Strong customer service ethos.
Excellent organizational skills.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.