IT Support Specialist

Overview

On Site
Depends on Experience
Accepts corp to corp applications
Contract - W2
Contract - 12 Month(s)

Skills

Break/Fix
Customer Service
Hardware Installation
Management
Onboarding
Recruiting
Technical Support

Job Details

Job Title: IT Support Specialist
Client: State of Texas
Work Location: Austin, TX (Onsite)

JD
The IT Support Specialist provides front-line technical support by responding to inbound calls and emails, diagnosing customer issues, and delivering effective resolutions. Responsibilities include basic troubleshooting (password resets, printer setup, break/fix guidance), updating website content, account creation, hardware configuration for onboarding, and supporting conference room A/V equipment. The specialist documents all support interactions, escalates issues as necessary, and communicates recurring trends to management. This role requires strong customer service skills and the ability to support users with varying technical proficiency.

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