Overview
On Site
USD 25.34 - 29.34 per hour
Contract - W2
Contract - Independent
Skills
Computer Hardware
Management
Issue Tracking
Supervision
Collaboration
IT Operations
Documentation
Onboarding
Training
Technical Support
Help Desk
Communication
Customer Service
FOCUS
Finance
Accounting
Marketing
Legal
Customer Support
Online Training
Artificial Intelligence
Insurance
.NET
Job Details
Description
We are looking for an experienced IT Support Specialist to join our team in New York, New York. This long-term contract position offers an opportunity to work in a dynamic non-profit environment where your technical expertise and customer service skills will make an impact. The role requires flexibility, as it involves in-person support four days a week and a 32-hour work schedule.
Responsibilities:
Provide hands-on technical support for Mac computers, including troubleshooting hardware and software issues.
Manage and resolve helpdesk tickets efficiently using a ticketing system.
Deliver exceptional customer service by addressing user concerns and ensuring a smooth IT experience.
Work independently to diagnose and resolve technical problems with minimal supervision.
Collaborate with team members to ensure seamless IT operations and support.
Maintain accurate documentation of technical issues and resolutions.
Assist in onboarding and training users on system functionalities as needed.
Adapt to changing schedules and priorities to meet organizational needs.
Requirements
Minimum of 3 years of experience providing IT support, preferably in a helpdesk or IT department setting.
Proficiency in troubleshooting issues related to Mac computers.
Familiarity with helpdesk ticketing systems and basic IT processes.
Strong communication skills to effectively interact with users and team members.
Proven ability to work independently with minimal guidance.
High level of flexibility to adapt to changing schedules and requirements.
Customer service-oriented mindset with a focus on delivering quality support.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
We are looking for an experienced IT Support Specialist to join our team in New York, New York. This long-term contract position offers an opportunity to work in a dynamic non-profit environment where your technical expertise and customer service skills will make an impact. The role requires flexibility, as it involves in-person support four days a week and a 32-hour work schedule.
Responsibilities:
Provide hands-on technical support for Mac computers, including troubleshooting hardware and software issues.
Manage and resolve helpdesk tickets efficiently using a ticketing system.
Deliver exceptional customer service by addressing user concerns and ensuring a smooth IT experience.
Work independently to diagnose and resolve technical problems with minimal supervision.
Collaborate with team members to ensure seamless IT operations and support.
Maintain accurate documentation of technical issues and resolutions.
Assist in onboarding and training users on system functionalities as needed.
Adapt to changing schedules and priorities to meet organizational needs.
Requirements
Minimum of 3 years of experience providing IT support, preferably in a helpdesk or IT department setting.
Proficiency in troubleshooting issues related to Mac computers.
Familiarity with helpdesk ticketing systems and basic IT processes.
Strong communication skills to effectively interact with users and team members.
Proven ability to work independently with minimal guidance.
High level of flexibility to adapt to changing schedules and requirements.
Customer service-oriented mindset with a focus on delivering quality support.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.