Overview
On Site
$110 - $110
Contract - W2
Contract - 12 month(s)
No Travel Required
Skills
Service Designer
Job Details
Job Description:
- The Service XXgner will support multiple digital transformation projects, delivering iterative human-centered design activities.
- The designer will work across channels, identifying service gaps and co-creating impactful service improvements.
- The role involves direct collaboration with program teams and must adapt to changing user and business needs across various government services.
- IntegXX human-centered design methods into program reviews and digital transformation projects.
- Analyze and document outcomes related to service efficiency and ease of citizen access.
- Assess user and employee experience across service channels and identify gaps and opportunities.
- Plan and deliver user and behavioral research, co-design workshops, prototyping, concept testing, journey mapping, and usability testing.
- Develop service blueprints, process maps, user story maps, and stXXgy roadmaps.
- Document end-to-end service journeys and related metrics.
- Support change management by co-designing new processes and policies with program teams.
- Create integration plans for new solutions into current operations by evaluating delivery migration, policy innovation, change management, and culture.
- Experience with service design research and outputs. 2 years.
- Experience working within a cross-functional product team in an Agile environment. 2 years.
- Experience planning, conducting, and analyzing qualitative field research. 2 years.
- Experience leading co-design workshops with service users. 3 years.
- Experience conducting usability testing of production or prototype systems. 1 year.
- Experience as a Service XXgner in a cross-functional team delivering digital services, including concept testing and prototyping. 2 years.
- Experience working with organizational change such as change management, policy, or staffing adjustments. 2 years.
- Experience working as a Service XXgner on large service innovation or digital transformation projects. 2 years.
- Must provide a criminal record check upon request.
- Completion of mandatory training including FOIP, Cybersecurity, Information Candidateagement, and Respect in the Workplace.
- Additional mandatory or optional training may be required.
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