Specialist, Process Optimization

The Specialist, Process Optimization plays a key role in turning data into action. This role supports the optimization of core operational applications by analyzing performance trends, documenting frontline behaviors, and supporting structured improvement initiatives. The role is best suited for someone who thrives on digging into operational performance issues and influencing positive behavioral and process change.

We Care:

Engage with frontline staff and leaders to understand operational challenges firsthand

Document what s working and what s not with empathy and objectivity

Help regions improve outcomes by listening deeply and advising respectfully

We Collaborate:

Work with Operations, Deployment, and Training to ensure your findings are actionable and well-integrated

Partner with System Settings to distinguish behavior vs configuration issues

Share insights across the entire Program Management Office (PMO) team to close recurring performance gaps

We Do the Right Thing:

Leverage performance metrics (schedule vs actual, deadhead, and trip completion) to support operations with improving process performance

Use evidence not assumptions to assess challenges and guide decisions

Document findings clearly and propose practical solutions, not just abstract ideas

We Have Fun:

Celebrate wins big and small when a region reduces missed trips or improves routing efficiency

Be the go-to person for what s really happening on the ground

Make continuous improvement approachable and fun through quick wins and field-friendly tools

And We Take Initiative:

Own improvement projects and see them through from analysis to implementation

Build dashboards, visuals, or guides that help others succeed faster

Constantly look for new patterns in performance data and raise ideas others haven t yet noticed

Stay curious, persistent, and committed to making the implementation of processes/technologies more impactful for every user

Qualifications:

7+ years of experience in operations, analytics, or process improvement

Working knowledge of performance metrics in student transportation or logistics

Strong Excel, reporting, and documentation skills

Able to work independently on assessments and as a collaborative partner in solutioning sessions

Advanced knowledge of continuous improvement methodologies (Lean, Six Sigma, Theory of Constraints, and/or TQM)

Salary: $90,000 - 120,000 per year

Benefits: Medical Insurance, PTO, 401 (k), and more