IT Helpdesk/Systems Support

Overview

On Site
Depends on Experience
Full Time

Skills

Active Directory
Mac
Troubleshooting
Service Desk
Customer Service
Mobile Devices

Job Details

IT Helpdesk/Systems Support
Portland, Oregon 97214
Longterm job.

Provide IT support to internal employees by phone and in-person

Scope of Work:
- Provide customer service by phone and in-person
- Reset passwords in Active Directory
- Enroll mobile devices in DUO
- Install software on Windows and Mac devices
- Assist customers with mobile devices (iPhones and iPads)
- Troubleshooting issues such as audio/microphone issues, failed software installs, VPN, etc.
- Answer questions about Google Workspace
- Direct customers to the IT Service Portal
Required Skills and Abilities: - IT Service Desk knowledge, skills and abilities
- Customer service knowledge, skills and abilities
- Ability to follow standard operating procedures
Minimum Number of Years Experience: One year
Competency test required? No
Is remote work permitted? No
Will the candidate be interviewed? Yes
If there is an interview, how will it be conducted? By video call (Skype, Zoom, Google Hangouts etc.)
A background criminal records check is required for all candidates.

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