Overview
On Site
Full Time
Skills
Interactive Voice Response
Brand
Testing
Writing
Editing
NATURAL
Design Thinking
Accessibility
IBM Watson
Artificial Intelligence
Interfaces
Usability Testing
User Research
UI
User Experience
SAP BASIS
Law
IT Service Management
Innovation
Collaboration
Recruiting
Insurance
Finance
Professional Development
Training
Leadership
CompTIA
Customer Service
Career Counseling
Oracle Application Express
Apex
Job Details
Job#: 2083660
Job Description:
Site: CWR Remote (CWKR)
Business Unit: UX & Design (D0002247-UX & Design)
Description:
Design end-to-end conversation flows for chatbots and other conversational interfaces like IVR.
Write conversational content that aligns with our brand voice and user needs.
Work closely with product managers, engineers, and researchers to define and implement conversation strategies.
Use data, user research, and testing to iterate and improve conversations over time.
Define intents, utterances, and response logic for AI/NLU systems.
Help establish and maintain conversation design guidelines and best practices.
Advocate for the user and promote accessibility and inclusivity in language.
Qualifications
2+ years of experience in conversation design.
Strong portfolio of conversational work (chat, voice, or multimodal).
Excellent writing and editing skills with an ear for natural-sounding language.
Understanding of design thinking, user experience principles, and accessibility standards.
Familiarity with conversational AI platforms (e.g., Dialogflow, Rasa, IBM Watson, Voiceflow, etc.).
Comfort with ambiguity and a collaborative spirit
A Contractor - UX Content Conversation Designer creates engaging, user-centric conversational experiences for digital products and services
"1. Experience in designing and developing conversational flows for chatbots, voice assistants, and other AI-powered interfaces
2. Proficiency in usability testing and user research
3. Strong portfolio demonstrating conversational UI/UX projects
4. Familiarity with conversation design tools "
Enable Skills-Based Hiring
No
Hybrid Status
FT Remote
Alternate Job Title
(No Value)
MSO Contractor Titles
Designer - UX Content Conversation Designer
Contractor Experience Level
2
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.
Job Description:
Site: CWR Remote (CWKR)
Business Unit: UX & Design (D0002247-UX & Design)
Description:
Design end-to-end conversation flows for chatbots and other conversational interfaces like IVR.
Write conversational content that aligns with our brand voice and user needs.
Work closely with product managers, engineers, and researchers to define and implement conversation strategies.
Use data, user research, and testing to iterate and improve conversations over time.
Define intents, utterances, and response logic for AI/NLU systems.
Help establish and maintain conversation design guidelines and best practices.
Advocate for the user and promote accessibility and inclusivity in language.
Qualifications
2+ years of experience in conversation design.
Strong portfolio of conversational work (chat, voice, or multimodal).
Excellent writing and editing skills with an ear for natural-sounding language.
Understanding of design thinking, user experience principles, and accessibility standards.
Familiarity with conversational AI platforms (e.g., Dialogflow, Rasa, IBM Watson, Voiceflow, etc.).
Comfort with ambiguity and a collaborative spirit
A Contractor - UX Content Conversation Designer creates engaging, user-centric conversational experiences for digital products and services
"1. Experience in designing and developing conversational flows for chatbots, voice assistants, and other AI-powered interfaces
2. Proficiency in usability testing and user research
3. Strong portfolio demonstrating conversational UI/UX projects
4. Familiarity with conversation design tools "
Enable Skills-Based Hiring
No
Hybrid Status
FT Remote
Alternate Job Title
(No Value)
MSO Contractor Titles
Designer - UX Content Conversation Designer
Contractor Experience Level
2
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.