Desktop Support (Hybrid role)

  • Augusta, ME
  • Posted 2 days ago | Updated 2 days ago

Overview

Hybrid
Depends on Experience
Accepts corp to corp applications
Contract - W2

Skills

Communication
Computer Hardware
Customer Service
Microsoft Windows
Operating Systems
Remote Support
Repair
Technical Support

Job Details

Desktop Support

Location: Augusta-Maine

Work Location: Hybrid - At least 50% Remote. Position will require travel and on-site days depending on workload.

Job Description

Top 3 Skills:
Hardware/Software troubleshooting
Strong customer service skills
Self-motivated/directed

Job Description:
The Specialist is knowledgeable on the usage and support of Windows Operating systems and products that run on those platforms. The individual performs a full range of computer administration functions with minimal direction and/or technical support. The individual will uninstall, repair, or update software and operating systems. The individual will perform advanced troubleshooting and remediation via remote support. Vendor technical liaison functions may be required.

Provide desktop computer support.
Install application updates.
Troubleshoot and remediate Operating System update failures.
Remove unsupported or vulnerable software from end users' computers.
Ensure that all work is documented for future reference.
Follow quality standards.
Understand the installation of software patches and upgrades.
Understand the use of remote technology and commands.
Communicate accurate and useful status updates.
Attend and participate in team meetings.
Ability to work in a team environment.
Strong communication skills; both written and spoken.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.