Overview
On Site
USD 30.00 - 45.00 per hour
Contract - W2
Contract - Independent
Skills
Managed Services
Help Desk
Remote Support
Customer Engagement
Tier 1
Laptop
Printers
Documentation
Network
Dragon NaturallySpeaking
DNS
DHCP
Routing
Switches
Oracle Linux
Technical Support
Information Systems
Microsoft Windows
Active Directory
Microsoft Office
Computer Networking
Communication
Clarity
Multitasking
Management
Attention To Detail
Computer Hardware
Finance
Accounting
Marketing
Legal
Customer Support
Online Training
Artificial Intelligence
Insurance
.NET
Job Details
Description
Position Summary
Join a dynamic IT support team at a client-focused managed services provider where relationships matter more than transactions. As a Level II Help Desk Technician, you'll be the go-to expert for resolving technical issues, supporting end users, and ensuring smooth day-to-day operations across various client environments. This role blends remote troubleshooting with occasional on-site visits, offering a mix of technical challenge and customer interaction.
Key Responsibilities
Requirements
Top Qualifications
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Position Summary
Join a dynamic IT support team at a client-focused managed services provider where relationships matter more than transactions. As a Level II Help Desk Technician, you'll be the go-to expert for resolving technical issues, supporting end users, and ensuring smooth day-to-day operations across various client environments. This role blends remote troubleshooting with occasional on-site visits, offering a mix of technical challenge and customer interaction.
Key Responsibilities
- Deliver Tier 1 and 2 Support: Diagnose and resolve issues involving desktops, laptops, printers, and networked devices-both remotely and in person.
- Maintain Accurate Records: Log incidents, escalate when necessary, and ensure clear documentation of all support activities.
- Client Communication: Provide friendly, professional support via phone, email, and face-to-face interactions.
- Network Troubleshooting: Address problems related to Active Directory, DNS, DHCP, and basic routing/switching.
- Participate in On-Call Rotation: Be available for after-hours support as part of a rotating schedule.
Requirements
Top Qualifications
- Experience & Education: 3+ years in IT support or a degree in Information Systems (or related field).
- Technical Proficiency: Strong knowledge of Windows OS, Active Directory, Office 365, and basic networking.
- Communication Skills: Ability to explain technical concepts to non-technical users with clarity and patience.
- Organization & Multitasking: Capable of managing multiple tickets and tasks with attention to detail.
- Mobility & Physical Readiness: Must have reliable transportation and be able to lift and install hardware.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.