IT Help Desk

Overview

Remote
On Site
Hybrid
BASED ON EXPERIENCE
Contract - W2
Contract - Independent

Job Details

Role: IT Help Desk
Location: 100% Remote
Duration: 2 weeks (January 21 - February 8)
Shift: Flexible

Project Overview

  • Support needed for a GCC High migration (Microsoft Government platform)
  • Migration is for one business unit; call volume expected to spike
  • Purpose: handle end-user calls using a scripted process with escalation to full-time staff if needed
Work Requirements
  • Answer calls using a provided script
  • Complete simple troubleshooting steps
  • Escalate harder issues to internal staff
  • Must use own equipment, preferably Windows, and must be able to access Citrix
  • Fully remote
Shifts / Coverage
  • Multiple shifts
  • Candidates should be flexible to work any shift, day and night
About INSPYR Solutions
Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.

INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.


#IND-TELECOM

Information collected and processed through your application with INSPYR Solutions (including any job applications you choose to submit) is subject to INSPYR Solutions Privacy Policy and INSPYR Solutions AI and Automated Employment Decision Tool Policy: . By submitting an application, you are consenting to being contacted by INSPYR Solutions through phone, email, or text.


Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

About INSPYR Solutions