ServiceNow Admin / Developer

Qualification Requirements

1. Minimum Experience .
   
   
   
   
   
   
   
   
   1. Minimum of three (3) years' experience configuring, designing, and developing in the ServiceNow Platform.
   
   
   
   2. Experience with data extractions and conversions.
   
   
   
   3. Knowledge of State and Federal laws applicable to the implementation of an information technology solution.
   
   
   
   4. Development experience in JavaScript, HTML, XML, Json, and SQL.
   
   
   
   5. Experience integrating with Microsoft.
   
   
   
   6. Experience integrating with a third-party system.
   
   
   
   7. Knowledge in using Discovery to populate the CMDB, implementing Service Mapping for business service visualization
   
   
   
   8. Knowledge of CSM
   
   
   
   9. Strong verbal and written communication skills and experience communicating with multiple levels of Department staff, from leadership (e.g., Project Director) to technical and functional staff, as well as with external stakeholders.
   
   
   
   10. ServiceNow Certifications:
       
       
       
       
       
       
       1. Certified System Administrator (CSA),
       
       
       
       2. Certified Application Developer (CAD)
       
       
       
       
   
   
   
   11. Knowledge of industry and State information technology requirements.
   
   
   
   12. Experience with Project Management
   
   
   
   13. Knowledge of State procurement and contract monitoring requirements
   
   
   
   

Preferred Experience

1. Minimum of five (5) years' experience configuring, designing, and developing in the ServiceNow Platform



2. ServiceNow Certifications:
   
   
   
   
   
   
   1. Certified Implementation Specialist - IT Service Management (CIS- ITSM)
   
   
   
   2. Certified Implementation Specialist - Customer Service Management (CIS-CSM)
   
   
   
   



3. Experience with data extractions and conversions



4. Experience Performance Tunning



5. Experience with Data Security



6. Experience configuring custom email templates



7. Experience implementing security policies using ACLs (Access Control Lists), roles, groups, and authentication mechanism

qualifications:

Responsibilities

The Contractor's Resource shall be available to perform services Monday - Friday, during the agreed upon scheduled hours each week. Resource shall be required to be onsite for key implementation activities when requested by the Contract Manager or delegate.

1. Systems Analyst
   
   
   
   
   
   
   
   
   1. Configuring, integrating and implementing ServiceNow activities including the following modules and functionality:
      
      
      
      
      
      
      1. Case Management;
      
      
      
      2. Major Case Management;
      
      
      
      3. Change Management;
      
      
      
      4. Problem Management;
      
      
      
      5. Incident Management;