Overview
On Site
90-120
Full Time
Skills
IT Management
Communication
High Availability
Telephony Management
Cisco Unified Communications Manager
Network
Incident Management
Collaboration
Cisco UCCX
Dashboard
Customer Relationship Management (CRM)
Marketing
Interactive Voice Response
Artificial Intelligence
Technical Support
Mentorship
Leadership
Management
Computer Networking
Telecommunications
WebEx
Cisco
Unified Communications
SIP Trunking
Technical Writing
Job Details
The Senior Communications Engineer is responsible for designing, implementing, and maintaining enterprise-grade voice and contact center solutions. This person is the technical lead for telecom infrastructure, contact center systems, and related omnichannel communication tools, ensuring high availability and performance. This role involves close collaboration with IT teams, internal business units, and vendors.
JOB RESPONSIBILITIES
Telephony management and support
Webex Calling, Webex Contact Center
Cisco UCM support (until platform retirement)
Setup of toll-free numbers and phone extensions
Telecom network and voice gateway design and support
Incident response
Vendor ticketing, coordination
Design, implementation, and administration of contact center solutions
Webex Contact Center configurations and call flows
Cisco UCCX configurations and call flows (until platform retirement)
Dashboards and reports
Integrations with other systems including CRM
Related work on marketing campaigns, IVR, AI bots
Business and user support
Work with business units to understand needs and define solutions
Train and support users on new solutions
Team responsibilities
Help manage overall telecom workload
Guide and mentor other engineers
Vendor and product leadership
Be the primary engineer for telecom vendor interaction
Work with vendors to evaluate products and new features
Be the subject-matter expert for telecom/contact center solutions
Other duties/responsibilities as assigned
JOB REQUIREMENTS
Education (i.e. 4-year college degree, license, certification)
2 or 4-year college degree or equivalent industry experience required.
Experience (i.e. years of work experience related to the job)
2 years of experience in Webex Calling and Webex Contact Center.
4 years of experience in contact center design and implementation (any vendor).
4 years of experience physical and soft phone configurations/management.
5 years of experience interacting with basic networking technologies.
8 years of experience in telecom overall preferred
2 years of experience in Cisco UC applications (CUCM, CCX, etc.) preferred.
2 years of experience in SIP trunking, voice gateway configuration and related infrastructure topics preferred
Knowledge / Technical Requirement
Strong knowledge of Webex Calling and Webex Contact Center.
Strong knowledge of Cisco UC applications (CUCM, CCX, etc.).
Basic knowledge of SIP trunking and voice gateway configuration.
Basic knowledge of number porting processes.
Competencies, Skills & Abilities (List additional competencies, skills, and abilities to be successful in the job, i.e. Ability to communicate details and requests with professionalism and accuracy)
Strong troubleshooting and analysis skills.
Strong technical documentation skills.
JOB RESPONSIBILITIES
Telephony management and support
Webex Calling, Webex Contact Center
Cisco UCM support (until platform retirement)
Setup of toll-free numbers and phone extensions
Telecom network and voice gateway design and support
Incident response
Vendor ticketing, coordination
Design, implementation, and administration of contact center solutions
Webex Contact Center configurations and call flows
Cisco UCCX configurations and call flows (until platform retirement)
Dashboards and reports
Integrations with other systems including CRM
Related work on marketing campaigns, IVR, AI bots
Business and user support
Work with business units to understand needs and define solutions
Train and support users on new solutions
Team responsibilities
Help manage overall telecom workload
Guide and mentor other engineers
Vendor and product leadership
Be the primary engineer for telecom vendor interaction
Work with vendors to evaluate products and new features
Be the subject-matter expert for telecom/contact center solutions
Other duties/responsibilities as assigned
JOB REQUIREMENTS
Education (i.e. 4-year college degree, license, certification)
2 or 4-year college degree or equivalent industry experience required.
Experience (i.e. years of work experience related to the job)
2 years of experience in Webex Calling and Webex Contact Center.
4 years of experience in contact center design and implementation (any vendor).
4 years of experience physical and soft phone configurations/management.
5 years of experience interacting with basic networking technologies.
8 years of experience in telecom overall preferred
2 years of experience in Cisco UC applications (CUCM, CCX, etc.) preferred.
2 years of experience in SIP trunking, voice gateway configuration and related infrastructure topics preferred
Knowledge / Technical Requirement
Strong knowledge of Webex Calling and Webex Contact Center.
Strong knowledge of Cisco UC applications (CUCM, CCX, etc.).
Basic knowledge of SIP trunking and voice gateway configuration.
Basic knowledge of number porting processes.
Competencies, Skills & Abilities (List additional competencies, skills, and abilities to be successful in the job, i.e. Ability to communicate details and requests with professionalism and accuracy)
Strong troubleshooting and analysis skills.
Strong technical documentation skills.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.