IT - Network Operations Analyst

RESPONSIBILITIES:
Kforce has a client in Fairfield, CA that is seeking an IT Network Operations Analyst. This role will be hybrid 3 in office days a week, 2 remote. This is a -Eyes on Glass- role, which monitors the network systems and application events.

Responsibilities:
* Monitor network devices, interfaces and applications through intelligent devices and automated programs as directed
* Create and track incident tickets, change requests, work orders, service requests and assignments as directed
* Initiate major outage communication technical bridges as requested
* Apply fix procedures as instructed for repetitive events as instructed
* Monitoring & Scheduling alarms & alerts based on -Eyes on Glass-, Initial Outage Mgmt., Notifications, 7x24 hour -support
* Manage alarms and alerts received from existing monitoring programs with previously defined business rules
* Monitor network, applications, and systems across the PGE enterprise for alarms/alerts received from incidents, unauthorized or failed changes
* Timely implementation of predefined Playbooks, Run-books, Work Instructions or Business Rules changes as directed
* Create/Assign incident tickets based on priority, impact and complexity to the appropriate fix agents
* Provide feedback on alarms, Run Books, process efficacy and knowledgebase to service manage, OSS Tools and operations support as necessary
* Escalate incidents as needed if not well-defined by Run Books or work instructions

REQUIREMENTS:
* AA in Information Technology or related field or equivalent work experience desired; Technical skillset, previous operations experience, effective communicator
* 1 year of experience in telecommunication, internet, or network operation center environments desired
* Basic knowledge of network protocols, software applications, or operating support systems desired
* Previous experience working in ticket management systems/applications (i.e., SMC Remedy), monitoring network devices or software operating systems
* Qualitative and quantitative analytic & problem solving skills
* Ability to learn new concepts quickly
* Organizational skills
* Advanced verbal and written communication skills
* Proficient in Microsoft Excel and Word
* Is able to work independently or as part of a team
* Has novice/basic knowledge of one or more of the following designated area: IT product line, operational process-Utility domain (e.g. Gas, Electric, Telecom Network, TCP/ IP)
* Adheres to work Instructions and/or processes as defined in Run Books and Playbooks
* Applies technical skills to resolve incidents of well-defined scope as specified by procedural guidelines
* Must be available to work a varied shift schedule in a 7x24 hour operations center environment
* May require some local traveling for training, meeting, etc.
* Able to support shift schedules as required to meet business needs

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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