Infrastructure Engineer

Must reside in the state(s) specified above. This position is only open to residents in the state(s) specified above.

Preferred Qualifications:

• • 3-5 years of End User Computing systems engineering experience preferred.
  • Demonstrated effective verbal, written, and organizational skills.
  • Strong troubleshooting and analytical skills.
  • Experience operating with minimal supervision.
  • You love what you do and love to be part of a team.
  • Demonstrated effective verbal, written, and organizational skills.
  • Demonstrated analytical and problem-solving skills; ability to effectively solve problems and challenges that satisfy customer need.
  • Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, leadership).
  • Demonstrated high commitment to quality, validating best practices and exploring all options as a part of the decision-making process.
  • Analyze, report, and monitor usage and activity.
  • Strong troubleshooting and analytical skills.
  • Experience operating with minimal supervision.
  • Ability to participate in 24x7 on-call support.

Preferred Technical Skills:

• • 3-5 years as a Systems Engineer administrating Microsoft Intune to manage over 10,000 Windows based computers.
  • Experience with managing Microsoft System Center Configuration Manager (SCCM).
  • Understanding of endpoint management best practices - including software packaging & distribution, device provisioning (imaging), and patch management.
  • Experience with Intune, SCCM, Intune Configuration Profiles, GPO, Active Directory, and PowerShell scripting.
  • Experience with O365 Suite Management.
  • Office, OneDrive, SharePoint, and Teams configuration.
  • Client with large and varied printer fleets a bonus preferred.
  • Experience with provisioning and device distribution for laptop, desktop, and monitors.
  • Experience working with 3rd party vendors including device evaluation.
  • Experience configuring and provisioning Windows PCs with Autopilot.
  • Experience with MacOS device enrollment, monitoring, and management of devices in Jamf or Intune.
  • Experience with engineering and deploying iOS and Android mobile solutions including Mobile Device Management (MDM) and Mobile Application Management (MAM) preferred.
  • Experience with PC/mobility architecture and operating system platforms (i.e. Windows 10/11, Macs, iOS, and Android).
  • Knowledge of back-end infrastructure including Exchange/EAS, Active Directory and Entra ID including conditional access (MCAS) to control/secure access, features, and functionality.
  • Moderate to advanced GPO/Configuration Profile and Windows PowerShell scripting knowledge.
  • Ability to troubleshoot advanced technical issues for O365 and related areas.
  • System migrations experience highly desired, specifically for endpoint management systems.
  • Knowledge of Zero Trust and to apply Zero Trust principles to a Microsoft Cloud Environment.
  • Experience responsibly using AI

Job Summary

Develops, maintains, and supports technical infrastructure, hardware, and system software components for small to mid-sized projects. Ensures the performance and reliability of all information technology services meet the needs of the business.

Major Tasks, Responsibilities, and Key Accountabilities

• Provides tier two and three engineering support across the enterprise, including providing support and resolution on customer issues.
• Configures and maintains applicable systems and assists with performing daily tasks, such as database backups and configuration management database updates.
• Helps determine needed production capacity to meet changing business demands and ensures capacity planning deliverables are performed to specifications.
• Analyzes hardware and/or applications for compliance with security protocols.
• Assists project leads with researching, designing, and testing new technologies.
• Ensures service level agreements are met and align with functional standards.
• Participates in incident management activities, including troubleshooting issues, performing after-action reviews and tasks, and assisting with disaster recovery support.
• Assists with managing vendor work at remote locations.

Nature and Scope

• Demonstrates skill in data analysis techniques by resolving missing/incomplete information and inconsistencies/anomalies in more complex research/data.
• Nature of work requires increasing independence; receives guidance only on unusual, complex problems or issues. Work review typically involves periodic review of output by a supervisor and/or direct customers of the process.
• May provide general guidance/direction to or train junior level support or professional personnel.

Work Environment

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
• Typically requires overnight travel less than 10% of the time.

Education and Experience

• Typically requires BS/BA in a related discipline. Generally 2-5 years of experience in a related field OR MS/MA and generally 2-4 years of experience in a related field. Certification is required in some areas.

Our Goals for Diversity, Equity, and Inclusion

We are committed to creating a culture that promotes equity, respect, and advocacy for every HD Supply associate. We value the diversity of our people.

Equal Employment Opportunity

HD Supply is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.