Overview
On Site
Hybrid
USD 20.00 per hour
Full Time
Skills
Recruiting
Insurance
Help Desk
Microsoft Windows
Project Management
Performance Management
Preventive Maintenance
Training
Internet
Ethernet
Cabling
Wireless Communication
Network
Operating Systems
Computer Hardware
Mainframe
Technical Support
Knowledge Base
Policies and Procedures
Reporting
Job Details
Date Posted: 07/01/2025
Hiring Organization: Rose International
Position Number: 484938
Industry: Insurance
Job Title: IT Help Desk Agent
Job Location: Portsmouth, NH, USA, 03801
Work Model: Hybrid
Work Model Details: 2 days a week in the office
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 13
Min Hourly Rate($): 20.00
Max Hourly Rate($): 20.00
Must Have Skills/Attributes: Ethernet, Help Desk, Internet
Experience Desired: Windows Operating Systems (1 yrs)
Required Minimum Education: High School Diploma or equivalent
Job Description
Overview:
Position will be a hybrid model. Some in-office presence will be required for certain shifts
2 flexible days in office, 3 days remote each week for certain shifts
Off-hours shifts are 100% work remotely
Days/hours are subject to change depending on business need
For those working certain shifts the In Office Requirements are to live within 50 miles of either office below and be willing to commute to the office 2 days per week
Training Requirements:
3-week training program that is instructor lead
Training is mandatory and scheduled for 35 hours per week. 8:30am-4:00pm ET, Monday-Friday
Upon completion of training and demonstrated proficiency within the role, assigned shifts may change based upon business needs
Strong Stable Internet Connection is required. We also require plugging in via an Ethernet Cable, not a Wireless Connection
Role Responsibilities:
Act as a single point of contact via the telephone, email or web for resolution of technology-related issues
Document customer requests in our incident tracking system
Support network and e-mail connectivity, computer operating systems, hardware and software, internally developed applications, mainframe and midrange operations.
Interact with customers and peers to diagnose and resolve problems
Troubleshoot, analyze, resolve, track, escalate and accurately document various technical problems
Support features, functionality, and usage of specific applications
Provide Level 1 technical support of low to medium complexity
Provide input and update to the technical knowledgebase as necessary
Adhere to established policies and procedures. Make sound business decisions, under direction by following documented procedures
Report problems with procedures and makes suggestions for improvements
Perform related duties as assigned or requested
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
Hiring Organization: Rose International
Position Number: 484938
Industry: Insurance
Job Title: IT Help Desk Agent
Job Location: Portsmouth, NH, USA, 03801
Work Model: Hybrid
Work Model Details: 2 days a week in the office
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 13
Min Hourly Rate($): 20.00
Max Hourly Rate($): 20.00
Must Have Skills/Attributes: Ethernet, Help Desk, Internet
Experience Desired: Windows Operating Systems (1 yrs)
Required Minimum Education: High School Diploma or equivalent
Job Description
Overview:
Position will be a hybrid model. Some in-office presence will be required for certain shifts
2 flexible days in office, 3 days remote each week for certain shifts
Off-hours shifts are 100% work remotely
Days/hours are subject to change depending on business need
For those working certain shifts the In Office Requirements are to live within 50 miles of either office below and be willing to commute to the office 2 days per week
Training Requirements:
3-week training program that is instructor lead
Training is mandatory and scheduled for 35 hours per week. 8:30am-4:00pm ET, Monday-Friday
Upon completion of training and demonstrated proficiency within the role, assigned shifts may change based upon business needs
Strong Stable Internet Connection is required. We also require plugging in via an Ethernet Cable, not a Wireless Connection
Role Responsibilities:
Act as a single point of contact via the telephone, email or web for resolution of technology-related issues
Document customer requests in our incident tracking system
Support network and e-mail connectivity, computer operating systems, hardware and software, internally developed applications, mainframe and midrange operations.
Interact with customers and peers to diagnose and resolve problems
Troubleshoot, analyze, resolve, track, escalate and accurately document various technical problems
Support features, functionality, and usage of specific applications
Provide Level 1 technical support of low to medium complexity
Provide input and update to the technical knowledgebase as necessary
Adhere to established policies and procedures. Make sound business decisions, under direction by following documented procedures
Report problems with procedures and makes suggestions for improvements
Perform related duties as assigned or requested
- **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.