Salesforce Platform Engineer

Department Statement:

As the most innovative university for 10 years running and one of the country's largest, most inclusive public institutions, Arizona State University commits to driving forward the most dynamic and productive learning experience in all higher education.

Being a member of the ASU Salesforce Platform Engineering Chapter means you will be part of a product team that supports ASU's system of engagement, Salesforce, which is one of the largest implementations in higher education. As a Salesforce Platform Engineering chapter member you will have the following opportunities:

• Learn from one of the largest and most established Salesforce implementations in higher education
• Engage in a broad range of learning opportunities for technologies connected to or supporting Salesforce
• Build skills as part of a rewarding Salesforce Administration career path
• Have a unique experience learning the Salesforce platform with vendor support and other ASU technologies
• Work with a team that prides itself on investing time to grow team members with a custom learning path for our Salesforce implementation

Enterprise Technology (ET) is seeking a Salesforce Platform Engineer to help troubleshoot end-user issues and perform maintenance of business tasks. The ideal candidate will be able to provide customer support and service to our end-users while keeping the product team informed of possible production issues. As a Salesforce Platform Engineer, the candidate should have a basic knowledge of the Salesforce Platform, customer service or support skills, and the ability to communicate well in a fast-paced team environment.

As with everyone on the ET team, this role has core responsibilities that include an intentional focus on inclusion and belonging, culture, and communications. With an increased emphasis on authenticity and compassion, this position strives to embody and advance our culture.

Apply before 11:59 PM Arizona time the day before the posted End Date.

Job Profile:
Applications Developer 2

Job Family:
IT Applications

Time Type:
Full time

Max Pay - Depends on experience:
$80,000.00 USD Annual

Job Description:

Salary: $70,000- $80,000 per year Depends on Experience

Essential Duties:

• Salesforce Platform Engineer will help troubleshoot end-user issues and perform daily maintenance of business tasks. Successful candidates will be able to interact directly with customers, staff, IT colleagues, and other stakeholders to troubleshoot and resolve reported issues or questions. Job duties include:
• Provide customer service and support for Salesforce end-users and stakeholders.
• Work independently as well as part of a team in a fast-paced environment to provide great customer service and support.
• Escalate reported issues to management and development teams.
• Collaborate and coordinate with Marketing Cloud and Salesforce Administrators.
• Create and maintain documentation on processes, policies, application configuration and related materials.
• Keep up-to-date with new Salesforce features and functionality.
• Work with other development and engineering teams to ensure org health and security to support the ASU Enterprise Salesforce instance.
• Attend required meetings and calls on time and with adequate preparation.
• Other duties as assigned.
• Take responsibility for fostering culture, advancing our values, and championing engagement in all its forms.
• Collaborate across our teams as well as participating in ET/ASU events and programs.

Desired Qualifications:

Excellent candidates will have experience in at least some of the following:

• General Knowledge of the Salesforce platform.
• Salesforce certifications or completed Salesforce Trailhead modules a plus.
• Familiarity with Salesforce Cases, ServiceNow, JIRA, and Confluence
• Knowledge of Salesforce Reporting and Dashboards or Trailhead module completion.
• Demonstrated aptitude for learning new technologies.
• Experience troubleshooting and the ability to analyze and resolve difficult problems quickly.
• Ability to effectively communicate technical concepts to technical and non-technical staff.
• Detail-oriented and organized.
• Self-motivated and able to follow through on tasks and projects without requiring direct, frequent supervision.
• Ability to model empathy, compassion and emotional intelligence
• Experience hiring in a values-led organization, emphasizing equity, inclusion and belonging
• Ability to help foster a safe psychological space for all teammates where everyone can thrive
• Ability to stimulate changes in individual, institutional, and corporate behaviors to create a more sustainable environment
• Ability to lead by example in communicating, participating and encouraging support of the institution's sustainability programs

Working Environment:

• Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding and manipulating a computer mouse.
• Required to stand for varying lengths of time and walk moderate distances to perform work.
• Occasional bending, reaching, lifting, pushing and pulling up to 25 pounds.
• Regular activities require ability to quickly change priorities, which may include and/or are subject to resolution of conflicts.
• Clearly communicate to perform essential functions.

About Enterprise Technology:

Enterprise Technology (ET) embraces its role as both an enabler and catalyst for advancing the vision and work of the New American University. We are a values-driven organization. Our commitments are reflected in all of the work we do in pursuit of operational excellence, the experience and delight of our community, and our strategic and innovation initiatives. Applicants must be eligible to work in the United States.

Join the team that sparks human-centered innovation

ET is a rapidly reconfigurable and entrepreneurial organization at ASU that prioritizes and executes to meet the needs of our community of learners, faculty, researchers and staff. Our work emphasizes autonomy, flexibility and distributed decision-making to leverage the strengths of individuals. Together, we embrace a culture that nurtures, engages and embraces many voices with a shared lens of positive community impact and expanded opportunities for collaboration.

Why join us?

Mission oriented. Everything we do is to advance ASU's charter -- measuring who we include and how they succeed. We are staunch champions of learner success and put people first.

Flexibility. Our flexible work environment allows employees to explore opportunities with their supervisor beyond the traditional work schedule. Opportunities include hybrid work where staff are in person three days per week.

Culture forward. We embrace a Positive Core culture: Belonging, Relational, Authentic, Visionary and Empowered.

Scale of impact. Our work changes the world. With 180k+ learners, faculty, researchers and staff, working with ET means you have the capacity to improve many lives and entire communities.

World-class, low cost education. Our professional development is built in! ET encourages staff to seek additional certificates and degrees via ASU's top ranked programs with major tuition breaks.

Exposure to industry giants. ET partners with Amazon, Apple, Arista, Cox, Verizon, Salesforce, Alteryx and a diversity of technology companies to enhance our innovations and deepen their impact.

Minimum Qualifications:
Bachelor's degree and three (3) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Driving Requirement:
Driving is not required for this position.

Location:
Campus: Tempe

Funding:
No Federal Funding

Instructions to Apply

Current Employees and Students should apply directly within Workday using the Jobs Hub. Use this link and log in using SSO:
$9925/9925$6839.htmld
To be considered, your application must include all of the following attachments:

• Cover letter
• Resume/CV

Note: Multiple documents can be submitted into the attachment box. Alternatively, merge all documents into one PDF for submission.

Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position. Resume should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position. NOTE: GA and Intern positions are counted as .5 for job experience (ie. 1 year equals 6 months experience equivalency). Only electronic applications are accepted for this position.

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ASU Statement

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law.

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Employment Verification Statement

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Fingerprint Check Statement
This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.