Senior Manager - Scrum Master

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary

We are seeking a dynamic and experienced Senior Manager, Scrum Master to lead Agile delivery across complex, cross-functional technology and business initiatives. This role will oversee Agile Software Development Life Cycle (SDLC) operations for a designated project, application, or domain team, ensuring alignment with enterprise goals. The Senior Manager will also mentor and coach development managers and team leads in Agile methodologies, fostering a culture of continuous improvement and high performance throughout the development lifecycle.

Key Responsibilities

• Facilitate daily stand-ups, sprint planning, retrospectives, and reviews to ensure team alignment and momentum
• Proactively identify and remove impediments to maintain team productivity and focus
• Foster strong partnerships between development teams, Product Owners, and stakeholders
• Champion the effective implementation of Scrum practices and Agile principles across teams
• Analyze Agile metrics to track team progress, velocity, and quality; provide actionable insights for improvement
• Guide teams and leaders in adopting Agile mindsets, self-organization, and continuous learning
• Design evaluation tools to assess Scrum maturity and process effectiveness
• Develop communication strategies to gather feedback and drive process enhancements
• Implement systems for documentation and knowledge sharing via platforms like Confluence or SharePoint
• Educate team members and stakeholders on Agile values, principles, and benefits
• Act as a liaison between teams and external stakeholders, helping to navigate challenges and align priorities

Required Qualifications

• 7-10+ years of professional experience in technology or project delivery
• 3-5+ years in roles such as Scrum Master, Release Train Engineer (RTE), Product Owner, or Agile Project/Program Manager
• Proven ability in problem-solving, decision-making, and strategic thinking
• Strong collaboration and team-building skills
• Demonstrated growth mindset and commitment to personal and team development
• Expertise in execution, delivery planning, and stakeholder support
• Proficiency in business intelligence and performance analytics

Preferred Qualifications

• Certified Scrum Master (CSM or equivalent)
• Project Management Professional (PMP) or equivalent certification
• Experience in program management within the healthcare industry
• Medicare enrollment and billing processes a plus
• Advanced understanding of software development practices
• Experience leading Agile teams on large-scale, complex applications
• Familiarity with Agile collaboration tools (e.g., CA Rally, Confluence, SharePoint, Microsoft Teams)
• Knowledge of resource planning, forecasting, and budgeting

Education

Bachelor's degree preferred; relevant professional training or certifications will be considered

Pay Range

The typical pay range for this role is:

$118,450.00 - $236,900.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company's equity award program.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

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We anticipate the application window for this opening will close on: 09/04/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.