Voice Engineer - Cypress, TX

  • Houston, TX
  • Posted 3 days ago | Updated 3 days ago

Overview

On Site
Depends on Experience
Contract - Independent
Contract - W2
Contract - 6 Month(s)
100% Travel
Unable to Provide Sponsorship

Skills

Analytical Skill
Cisco UCCE
Cisco
Cisco Wireless
Cisco UCCX
Cloud Computing
Communication
Cisco Voice

Job Details

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Work Type: Onsite</>

Overview

We are seeking an experienced Voice Engineer to design, implement, and support enterprise voice and network infrastructure across on-premises, multi-site, and cloud environments. This role focuses on Cisco voice technologies, UCaaS platforms, and secure network operations, with hands-on responsibility for troubleshooting, optimization, and lifecycle management.

Key Responsibilities

  • Design, implement, and support LAN/WAN/WLAN solutions across multi-site and cloud environments.

  • Configure, administer, and maintain Cisco FTD, Cisco ISE, Meraki, Catalyst, and Nexus platforms.

  • Manage Fortinet FortiGate firewalls, including NAT, VPNs, ACLs, and network segmentation.

  • Operate and optimize Cisco Wireless Controllers to ensure reliable enterprise Wi-Fi performance.

  • Support Cisco voice infrastructure, including on-prem CUCM (Call Manager), SIP trunks/SBCs, QoS, and dial plan changes.

  • Integrate and manage cloud UCaaS solutions (e.g., Webex Calling, Teams Phone, RingCentral) and Contact Center platforms (UCCX, UCCE, Webex Contact Center).

  • Troubleshoot network and voice performance issues; respond to incidents and service degradations.

  • Create and maintain network diagrams, runbooks, and change documentation.

  • Plan and execute upgrades, patches, and lifecycle refreshes with minimal service disruption.

  • Collaborate cross-functionally with infrastructure, security, and application teams.

Required Skills & Experience

Cisco Technologies

  • Cisco FTD, Meraki (switching), Catalyst, Nexus

  • Cisco Wireless Controllers

  • Cisco ISE

  • CUCM (on-prem Call Manager)

  • VoIP/Voice, SIP, QoS

Unified Communications & Contact Center

  • Experience with cloud UCaaS platforms

  • Contact Center technologies (UCCX, UCCE, Webex CC preferred)

Security & Edge Networking

  • Fortinet FortiGate firewalls

  • Site-to-site and client VPNs

  • NAT, ACLs, and security policy design

Juniper

  • Wireless and switching administration, including operations, upgrades, and tuning

Infrastructure & Operations

  • Cloud and on-prem networking environments

  • Routing, switching, HA/DR

  • Monitoring and observability tools

Professional Skills

  • Strong troubleshooting and analytical skills

  • Clear technical documentation practices

  • Effective cross-team communication and collaboration

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.