Sr Network Engineer - Allen, TX

Genesis10 is seeking a Sr Network Engineer for a hybrid direct hire position with a leading client in Allen, TX. Salary range is $120-135k.

Schedule: Monday through Friday, 9AM to 6PM; HYBRID schedule

Job Description:

The Sr Network Engineer is responsible for design and implementation of the client Network and its customer-serving equipment. This is senior position that designs network solutions to meet business requirements, publishes configuration guidelines and templates, engineers those designs into working network implementations, and troubleshoots/resolves issues with those implementations. This position focuses primarily on the engineering of Ciena routing and switching, access, and PON network elements for commercial ethernet virtual circuits (MPLS EVC/ELINE/ELAN). This is not a Transport/ROADM/Optical-focused role.

Responsibilities:

• Implement and oversee the implementation of network equipment, circuits, peering, and other network support functions in a rapidly growing service provider network
• Design and configure network equipment for new business requirements. Publish network standard, configuration templates, guidelines. Maintain documentation.
• Provide 3rd level support for NOC and advanced technical support escalations
• Other technical work as directed

Requirements:

• Minimum 7 years experience in an IT or Internet service related technical field
• The most recent 3 years of experience in a network planning, engineering, or senior NOC level position at a broadband, fiber, or cable company providing residential Internet services directly to customers using Ciena routing and switching equipment
• Fiber / PON / DSL or Cable broadband network experience is required
• Ciena SAOS equipment experience is required
• Design, configuration, and troubleshooting of routing and switching technologies in common use in service-provider networks
  • BGP, IPv6, MPLS and VPNs, NAT/CG-NAT, BGP, OSPF-TE, Service Provider Switching (QinQ, L2VPN/EVC), Tunnel protocols (L2TP/IPSec/GRE), H-QoS for Triple-Play
  • Juniper / Cisco / Microtik routers and switches
  • Fiber OLT/ONT/ONU PON platforms and technologies
  • Familiarity with Commercial Ethernet, EIA/DIA circuits, NIDs, and common transport technologies
• Knowledge of common Network Operations Center incident management processes, including ticketing, incident handling, customer notifications, root cause analysis / post-mortem documentation, and change management procedures
• Any of the following technical certifications are desired:
  • Ciena CRS-P/CRS-C and/or CE-P
  • Cisco CCNP or higher (Service Provider tracks preferred)
  • Juniper JNCIS or higher (Service Provider tracks preferred)
  • Nokia NRS-I/II or higher
  • Metro Ethernet Forum (MEF) Professional
  • Equivalent professional certifications from any other vendor or networking related field
• Candidates will be required to obtain and maintain professional Ciena CRS and MEF / Ciena CE certifications as part of their job role
• Broadband customer troubleshooting and current or prior technical support skills
  • Knowledge of TCP/IP and the common applications of the Internet
  • Ability to navigate and guide others through Windows, Linux, and common Mobile platforms in GUI and CLI to perform network troubleshooting
  • Knowledge of broadband home routers and the configuration/troubleshooting of both basic and advanced home broadband technologies (DHCP, NAT, Port Forwarding, UPnP, Firewall and Anti-Virus)
  • Familiarity with WiFi technologies, including Mesh technologies and troubleshooting common WiFi connectivity and speed issues
  • Familiarity with the concepts and implementation of subscriber provisioning for broadband triple-play services
• Customer service and speaking skills
  • Fluency in English is required (fluency in any 2 nd language desired)
  • Conflict resolution and de-escalation of difficult customer interactions
  • An always-helpful positive attitude

Preferred Experience:

• Familiarity with internet caching technologies and CDNs
• Familiarity with common service provider level security threats and mitigation methods
• Knowledge of Windows / Linux system administration and common administration tasks
• A working knowledge of programming or scripting languages

About Genesis10:
Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.

For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client.

Benefits of Working with Genesis10:
Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years.
The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.
Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
Behavioral Health Platform
Medical, Dental, Vision
Health Savings Account
Voluntary Hospital Indemnity (Critical Illness & Accident)
Voluntary Term Life Insurance
401K
Sick Pay (for applicable states/municipalities)
Commuter Benefits (Dallas, NYC, SF)

For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website.

Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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