SAP OTC Business Systems Analyst

Role: SAP OTC Business Systems Analyst

Location: Santa Clara, CA

Duration: 12+ months

Job Overview:

We are seeking a seasoned SAP OTC Business Systems Analyst to lead the design, configuration, and implementation of automated Return Material Authorization (RMA) processes with a focus on EDI integration. The ideal candidate will bring deep expertise in SAP SD configuration, strong experience in EDI (IDoc/X12/EDIFACT), and a track record of delivering large-scale order-to-cash (OTC) transformations in complex environments.

Key Responsibilities:

• Gather and document detailed business requirements for RMA and returns processes spanning Sales Orders, Deliveries, Billing, and Credit Memos.
• Configure core SAP SD components (document types, item categories, copy control rules) to support reverse logistics and return scenarios.
• Design and manage EDI interfaces for inbound and outbound sales, shipping, and credit documents using IDoc, X12, and EDIFACT standards.
• Collaborate with SAP CPI middleware team to define functional specifications for IDoc-EDI mapping, transformation logic, and exception handling.
• Create and execute integration and user acceptance test (UAT) scripts; drive defect resolution and secure business sign-off.
• Author functional specs for ABAP developments including custom reports, IDoc extensions, and validation logic.
• Lead cutover planning and hyper-care support post-deployment, ensuring successful adoption of automated RMA workflows.
• Monitor performance of automated returns processes and proactively identify areas for optimization.

Required Experience:

• 10+ years of experience with SAP SD in global, enterprise-scale environments.
• Proven hands-on expertise in OTC returns management, including returns, repairs, and credit memo processes.
• Deep functional and technical knowledge of EDI configurations, IDoc processing, and X12/EDIFACT standards.
• Prior experience working with SAP middleware tools like CPI/PI/PO for integration projects.
• Strong experience creating FS documents, conducting workshops, and collaborating with ABAP and middleware teams.
• Experience in leading end-to-end rollout cycles including cut-over and hyper-care phases.

Preferred Qualifications:

• Experience in high-tech or manufacturing industry returns processes.
• Exposure to SAP S/4HANA is a plus.
• Familiarity with agile delivery methodologies.