Overview
Remote
On Site
Full Time
Skills
Scheduling
Status Reports
Production Support
IT Management
Requirements Analysis
Feasibility Study
Software Design
Unit Testing
Integration Testing
Defect Analysis
Load Testing
Post-production
Testing
KPI
Sprint
Software Development
Project Planning
Interactive Voice Response
Application Development
Cloud Computing
Pivotal
Cloud Foundry
RabbitMQ
Redis
Splunk
Genesys
VoiceXML
Java
Cabling
Broadband
Optical Fiber
Internet
Health Care
Military
Job Details
The job profile for this position is Application Development Senior Advisor, which is a Band 4 Contributor Career Track Role with Cigna-Evernorth Services Inc.
Responsibilities-
Qualifications-
Requires a Bachelor's degree or foreign equivalent in Computers or Engineering plus 10 years of software development experience. Must have experience with: software development related to Interactive Voice Response (IVR) software applications; Project Planning and Delivery; Contact Center IVR Application Development; Cloud Components such as Pivotal Cloud Foundry (PCF), Rabbit MQ, Redis, or Splunk; Genesys; Nuance; VXML; and Java
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
About The Cigna Group
Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we're dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: for support. Do not email for an update on your application or to provide your resume as you will not receive a response.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.
Responsibilities-
- Act as the principal designer for our complex Interactive Voice Response (IVR) software application system and subsystems.
- Identify application development solutions, design new and modified programs and features, code new and modified programs, and document, test, implement, and provide on-going support for the applications.
- Lead an IVR development team for planning, scheduling, status reporting, production release, production support activities and coordinate with IT management and business team for successful project deliveries.
- Perform requirement analysis, feasibility study, solution design, development, unit testing, integration testing, defect analysis, load testing, production release and post-production support.
- Design, develop, an integrate self-service IVR applications.
- Design and develop accelerators or frameworks to optimize application development, quality testing, production monitoring, and grievance handling processes. Apply contact center domain expertise to improve self-service application performance and business KPIs.
- Participate in project ceremonies such as Sprint planning, Backlog refinements, Daily standup, Sprint review, and Retrospective. Hybrid work schedule.
Qualifications-
Requires a Bachelor's degree or foreign equivalent in Computers or Engineering plus 10 years of software development experience. Must have experience with: software development related to Interactive Voice Response (IVR) software applications; Project Planning and Delivery; Contact Center IVR Application Development; Cloud Components such as Pivotal Cloud Foundry (PCF), Rabbit MQ, Redis, or Splunk; Genesys; Nuance; VXML; and Java
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
About The Cigna Group
Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we're dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: for support. Do not email for an update on your application or to provide your resume as you will not receive a response.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.