Java Production Support L2

Position Title: Java Production Support L2

Job Location: Plano, TX(Onsite)

Joining Mode: Long Term Contract

Rotational Shift: (Shift 1 (8 AM - 5 PM), Shift 2 (4 PM - 1 AM), Shift 3 (12 AM - 9 AM))

Job Description:

Level 2 application support for JAVA. JEE, Spring Boot, WebLogic, Open Shift Container

* Monitor production jobs and environment, on-call rotation

* Incident triage, assignment & resolution

* Support configurations for programs, enhance existing programs and/or integrate packaged vendor solutions with existing systems.

Documents, tests (unit and integration), ranplements and provides on-going support for the application.

* Application monitoring and preventive itinerance

* Weekly status and SLA reporting

* Analyze, troubleshoot and resolve complex production application defects

* Perform minor application upgrades / enhancements

* Support infrastructure maintenance / validation

* Support disaster recovery testing / validation

Technical Skills:

* Experience in production support role on applications based on Java/JEE

* Should have experience in L2/L3 support role

* Working knowledge in database (, Query writing)

* Experience in GIT for source code management

* Experience in operations & ticket resolution (incident management)

* Experience in in technical concepts, Analytical and Problem-solving skills

* Should have experience on tools such as Dynatrace, Datadog, Bigpanda, AWS, Google Cloud Platform. ServiceNow, AppDynamics

* Basic skills in Python programming

* Should have good understanding of Unix / Linux scripting languages

* Basic Understanding and working of DevOps tools like Terraform, Ansible, Jenkins.