Salesforce SFDC Service Cloud

Overview

Hybrid
Depends on Experience
Accepts corp to corp applications
Contract - W2
Contract - Independent
Contract - 12 Month(s)

Skills

sfdc
salesforce
servicecloud
service cloud
rma

Job Details

Please find the SFDC Service Cloud Techno Functional Business Analyst
Role: SFDC Business Systems Analyst - Techno Functional
Duration: 1+ Year
Start Date: ASAP
Location: Santa Clara, CA - Onsite for 2-3 days a week
Requirements:
  • 8+ years of experience in Salesforce, with strong focus on Service Cloud
  • Hands-on experience designing RMA workflows using Salesforce case management
  • Solid understanding of Salesforce-SAP integrations (via middleware/API)
  • Work closely with cross functional teams to understand business processes, goals and gaps to implement solutions (e.g. automating and improving workflows, custom reporting, etc.) that address business need
  • Develop system strategies and implement enhancements while working with departments and third-party vendors to meet business need
  • Ensure the proper planning, coordination, and implementation of new programs and enhancements
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