Overview
Hybrid
Depends on Experience
Contract - W2
Skills
Technical Implementation Specialist
product owner
business analyst
Agile/Scrum
APIs
databases
reporting
Jira
Azure DevOps
DevOps
SSO
SQL
Job Details
Job Details
Position: Technical Implementation Specialist
Location: Chicago IL (Willis Tower), 3 days hybrid Mon-Wednesday, Thursday and Friday remote, 9am-5pm
Duration: 6 months
Start Date: asap
Interview Process/Times: TBD
About the Role
We are seeking a motivated and technically inclined Technical Implementation Specialist to join our Implementation Services team. This role is ideal for candidates with 1 3 years of experience who are passionate about bridging the gap between business needs and technical solutions. You will play a key role in supporting customer implementations, documenting specifications, and ensuring successful transitions to strategic platforms.
Key Responsibilities:
Support implementation of legacy solutions.
- Support the Implementation Services team with technical guidance on new integrations and troubleshooting issues with existing integrations involving APIs, web services, SSO, and metadata exchange.
- Translate business needs into clear, actionable user stories and acceptance criteria.
- Represent the business on technical integration conversations with client-side technical representatives.
Support client migration to new platform solutions
- Participate in technical conversations with vendors and clients around optimizing our integrations with client systems.
- Help develop documentation that presents technical integrations in a way that non-technical client stakeholders can understand.
- Support successful migration of initial clients to our new systems.
Support new product feature development
- Support Sr. Product Manager, Implementation Services in overseeing product development of new features, including review of user stories, wireframes, user flows and other artifacts of feature development.
Experience & Skills
- 1 3 years of experience in a technical product owner, business analyst, or similar role.
- Solid understanding of the software development lifecycle and Agile/Scrum methodologies.
- Familiarity with APIs, databases, reporting, and system architecture concepts.
- Ability to read and interpret technical documentation.
- Understanding of data analytics and basic SQL.
- Strong analytical thinking and problem-solving skills.
- Excellent written and verbal communication abilities.
- Experience with tools like Jira or Azure DevOps.
- Exposure to customer-facing roles or implementation projects.
- Familiarity with metadata standards and integration protocols.
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