Senior Software Engineer

Commerce + Ecosystem (CCE) Engineering drives the backbone of Microsoft's commerce and support ecosystem. The team is reimagining enterprise grade tooling shifting from reactive, manual systems to AI-first, predictive, and self-service experiences. This role is central to enabling global scale, resilience, and simplification across mission-critical services such as risk engineering features, commercial commerce workflows, credit and fraud workflows, escalation handling, and partner experiences.

Are you passionate about building AI-powered solutions that simplify the lives of customer-facing teams and transform the way Microsoft delivers support and commerce experiences at scale?

The CCE Engineering team is hiring a Software Engineer to design and implement core technologies and experiences that impact Microsoft's global support and commerce operations. In this role, you will build secure, scalable, and reliable platforms infusing AI, agentic workflows, automation, and modern cloud-native patterns to empower Microsoft advocates, partners, and customers worldwide.

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities:

• Design and develop large-scale, distributed services and solutions leveraging Azure Kubernetes Service (AKS), Cosmos DB, Event Hub, Service Bus, and Microsoft Graph.
• Architect and lead development of next-generation commerce platforms that integrate agentic AI, copilots, and autonomous workflows to enhance productivity and user experience.
• Build and integrate AI-first Customer 360 experiences that consolidate commerce, and support data into intuitive, intelligent workflows.
• Develop solutions to combat fraud and revenue leakage through proactive AI-driven observability, detection, and remediation frameworks.
• Simplify global credit, escalation, and risk mitigation workflows by integrating AI-powered systems that improve transparency, cost optimization, and operational efficiency.
• Ensure software quality through design reviews, peer code reviews, automated testing, and monitoring best practices.
• Embody our culture and values .

Qualifications:

Required Qualifications

• Bachelor's degree in Computer Science or related technical field AND 4+ years of technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript or Python
  • OR equivalent experience.
• 1+ years of experience with agentic AI, Copilot integration, or AI workflow design.
• 3+ years of experience designing, implementing, and scaling cloud-native distributed systems with technologies such as Azure Kubernetes Service (AKS), Docker, Service Fabric, or equivalent orchestration solutions.
• 3+ years of experience in technical architecture, dependency management, and cloud scaling patterns.

Other Requirements

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings:

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Preferred Qualifications

• Professional experience building applications with ASP.NET, React, Node.js, or similar frameworks.
• Experience in Azure PaaS services such as Web Apps, Functions, Service Bus, Event Hub, Key Vault, SQL, and Cosmos DB.
• Proficiency with engineering tooling: Git/GitHub, Azure DevOps, CI/CD pipelines, code quality automation, service observability, and lifecycle management systems.
• Understanding of distributed computing patterns, resiliency engineering, and microservices architectures.
• Passion for improving developer productivity through tooling, automation, and AI-driven workflows.

Software Engineering IC4 - The typical base pay range for this role across the U.S. is USD $119,800 - $234,700 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $158,400 - $258,000 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: ;br>
Microsoft will accept applications for the role until November 17, 2025.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

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