Sr. Technical Product Manager (Sr. TPM) - U.S. Citizen - This role sits within Optum Serves Technology Product organization

Job Title: Technical Product Manager (TPM)
Location: Headquarters / Telecommute
Classification (HR only): Exempt Non-Exempt
Reports To (Title): COO Widescope Consulting and Contracting

JOB SUMMARY

Widescope Consulting and Contracting is proud to serve our nation's military and Veterans. We support federal agencies in advancing the U.S. Health Care System and improving the overall well-being of those who serve or have served our country. Our information technology and digital product services are designed to help people live healthier lives.

The technology product management organization designs, develops, and manages activities for a
specific product or group of products, from product definition and planning through production, release,
and end-of-life. It is responsible for management of the full product lifecycle with a technical focus,
including the strategy, design, development, management, and end-of-life of new, existing, or acquired
products.  
The organization leverages market insights and emerging technology developments and trends to
understand market/customer needs, as well as identify new opportunities or make adjustments to current
product offerings. Team members balance deep subject matter expertise with knowledge of business use
cases and strong technical aptitude.  
 
The organization is accountable for delivering product performance in alignment with expectations and
updates changes to a product portfolio to improve competitive position and produce optimal product
performance to meet customer and market needs. It is accountable to the OptumServe business line P&L
owners and is responsible for cross-functional stakeholder management,

Key Responsibilities Include:

• Supports capabilities under a product area 
• Understands the “what & why” of user stories/features, ensures their relationship to OKRs, and
  how each may impact the customer 
• Understands and contributes to initiatives and value propositions to deliver a thoughtful, holistic
  solutions 
• Engages with users and delivers incremental value to consumers that will increase Net Promoter
  Score (NPS)
• Communicates effectively to build relationships with key stakeholders (scrum teams/product
  leads/delivery leads) 
• Identifies and appropriately leverages SMEs 
• Understands primary capabilities within the portfolio/product line 
• Actively advances understanding of product model and product culture across assets/teams
• Understands a feature’s impact/relationship on other functionality 
• Speaks credibly to both business and technology partners across teams and levels 
• Diffuses conflict by driving consensus based on the greater good of the product and customer
  needs 
• Manages prioritization and trade-offs between customer experience, business requirements,
  technical limitations, performance, and operational 
• Drives the budget at feature/scrum team level 
• Translates customer insights into actionable jobs to be done 
• Supports the product backlog and prioritization 
• Decomposes capabilities into manageable features/stories and partners with engineering teams
  on the creation of requirements and user stories 
• Effectively balances needs of operations and technical teams  
• Builds relationships to be a trusted partner and provides situational support to other product
  teams 
• Positively influences capability outcomes Page 2 of 3 © 2020 Logistics Health Incorporated. All
  rights reserved. 
• Effectively leads cross-functional meetings 
• Interfaces well with direct leadership 
• Possesses a growth mindset, the ability to think on their feet and adapt quickly, and self-
  motivation 
• Anticipates needs of audience by preparing options and recommendations 
• Uses evidence-based research and facts to influence and drive decisions 
• Manages complex requirements and refines products based on business goals and market
  needs

Required Qualifications:

• HS Diploma or GED equivalent 
• Experience leveraging AI tools in the product lifecycle in order to improve quality and efficiency.
• 3+ years of experience in product management roles 
• 3+ years of experience in internal or external customer engagement and managing customer
  expectations and feedback 
• 2+ years of experience working in an agile or scaled agile development environment · 2+ years of
  experience executing work across matrixed product teams
•  

Preferred Skills/Tools:

• Undergraduate degree or equivalent experience 
• Certified Scrum Product Owner 
• LESS certification 
• Ability to present complex ideas in a clear, concise fashion to technical and non-technical
  audiences 
• Ability to represent "the voice of the customer"; in technical discussions with architecture and
  engineering 
• Experience with application development and software integrations 
• Experience creating or calculating savings for cost benefit analyses 
• Solid research and problem-solving skills 
• Ability to use quantitative and qualitative data to assess priorities and influence roadmaps 
• Ability to use straightforward, structured communication when connecting with stakeholders 
• Excellent presentation skills and experience presenting to large groups 
• Demonstrated ability to achieve goals in a matrix environment 
• Familiarity with software development concepts and comfortable reading and interpreting
  technical documentation and working with developers, solution architects and other technical
  staff 
• Experience in Healthcare  

Experience working with state or federal government clients, including the bidding and
implementation process

Please note: The right candidate will possess experience leveraging AI tools in the software development (or product) lifecycle in order to improve quality and efficiency.