Overview
On Site
$50 - $60
Accepts corp to corp applications
Contract - W2
Contract - 12 Month(s)
Skills
Avaya
Voice
Java
Job Details
- Should have good communication along with requirement analysis skills
- Extensive programming experience on Avaya ACM, working knowledge of IVR, call flows, vectors, and adjunct routing, system architecture, design principles and implementation
- Excellent customer service skills including reporting, organization, written and oral communication and task prioritization
- Experience in program communication and program management
- Communication skills a must, PowerPoint, Visio, structured program updates
- Must be highly motivated and a self-directed individual
- Strong hands-on knowledge of Avaya Session Manager, Avaya IVR
- Experience with QoS configurations, jitter, diagnosing and tuning QoS and performing bandwidth analysis
- Knowledge of CTI, LAN/WAN communications and VXML knowledge
- Experience with configuration and support experience in a complex multi-layered network environment
- Participate in cross-functional teams and ability to work effectively in a geographically dispersed team
- Experience working under tight deadlines and high-pressure environment
- Excellent troubleshooting and analytical skills
Essential Skills:
- Candidate should have Operational experience in the following areas
- IVR (Interactive Voice Response) and (CTI computer-telephone integration)
- Proficient in VXML - Voice extensible Markup Language
- Call center domain Knowledge
- Java proficiency
- Database- Cloud AWS Knowledge
- Open shift preferable
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