Help Desk (LOCAL TO OH ) (IN PERSON)

  • Columbus, OH
  • Posted 3 days ago | Updated 3 days ago

Overview

On Site
Depends on Experience
Contract - Independent
Contract - W2
Contract - 12 Month(s)

Skills

Help Desk

Job Details

Title: Help Desk with ITSM Experience

Location : Columbus, OH

Type : Contract

Job ID : 773261

Job Description:

  • Assign rights to applications.
  • Assign rights to network services, including folders, printers, database account rights, non-Windows-based services, and user-based drives. This may also include cloud services.
  • Password resets on current users across multiple applications, including but not limited to Active Directory accounts, email accounts, remote access, and internal applications.
  • Customer service state of mind, with the possibility of direct Partner interaction in person, through messaging platforms, or phone calls.
  • Deletion and disabling of users.
  • Regularly scheduled cleanup of accounts.
  • Remediation of issues related to user accounts.
  • Management of secondary accounts and privileged access accounts.
  • Solid technical background with service desk and desktop support
  • Basic understanding of the operations of the Active Directory.
  • Basic understanding and operations of Outlook.
  • Should be able to impact day one of this project.
  • Basic endpoint deployment knowledge.
  • Configuration of new device procurements
  • Deliveries of new procurements
  • E-Recycling preparation for salvaged County material, including the movement, compiling, and processing of equipment
  • Basic understanding of and operation of ITSM

  • Candidates must complete in-person technical and work style interviews (combined or separate) with the hiring manager, senior-level management, Enterprise IT, and related team members. This may include a hands-on technical assessment.

Candidates must provide relevant professionalreferences

<>Required/Desired Skills</>

Skill

Required /Desired

Amount

of Experience

Focused, hands-on experience with the skills in the Job Description

Required

2

Years

Focused, hands-on experience with the skills in the Job Description

Desired

4

Years

Ability to read, analyze, and interpret professional and technical references and procedures.

Required

0

Ability to write reports, business correspondence, and documentation for technical peers.

Required

0

Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Required

0

Regards

Dharma Teja Kotagiri

ERP Analysts, Inc.

425 Metro Place | North Ste# 510|Dublin|OH|43017

Mobile: | Office: Ext: 7199

| Fax:

Workday Certified Partner |Oracle Gold Partner | CMMI Level3

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