Overview
Hybrid
Depends on Experience
Contract - W2
Contract - Independent
Contract - 12 Month(s)
No Travel Required
Skills
Interactive Voice Response
IVR
Insurance
Leadership
Management
Information Systems
Data Quality
Database
Data Modeling
Agile
Microsoft Power BI
Tableau
Artificial Intelligence
Data Governance
Business Systems
Business Analysis
Business Analytics
Business Intelligence
Business Process
Job Details
***W-2 ONLY***MUST BE LOCAL TO NEWARK, NJ**NO C2C***
Our direct client is seeking an IVR Business Systems Analyst for a 9-12 month contract Hybrid in Newark, NJ (must be within driving distance to office)
Client is seeking a consultant with a proven track record in leading strategic insurance programs and AI-driven transformations. This role requires a deep understanding of product delivery processes, actionable business intelligence, data modeling, and governance, especially within the insurance industry.
- Model business processes for Interactive Voice Response (IVR) and implement effective solutions.
- Evaluate business processes, anticipate requirements, and uncover areas for improvement ensuring strategic alignment and operational efficiency.
- Develop actionable business intelligence and analytics to drive decision-making.
- Develop and implement data governance, data management, and data quality program practices and strategies.
- Demonstrated experience in redesigning IVR systems (for self-service on the voice channel) and leveraging AI solutions in the IVR space.
- Experience working in an AGILE environment.
- Strong analytical skills and proficiency in data modeling techniques.
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