Business Analysis Manager

Scope of Work/Job Characteristics

The Business Analysis Manager will serve as the principal line of communication for the project team. The duties and responsibilities of this position are as follows:

• Lead and/or assist in Joint Application Development (JADs) gathering sessions on business requirements;



• Work closely with customers, stakeholders, and IT software developers to document business requirements;



• Develop As-Is, To-Be, and other required business analysis documentation;



• Develop and lead the implementation of business process improvement recommendations;



• Maintain all project artifacts in accordance with Project Management Office (PMO) standards and other documentation as necessary to ensure compliance with Chapter 60GG-1, Florida Administrative Code (F.A.C.);



• Serve as a liaison with users;



• Follow a standard set of practices that ensure the integrity and quality of project artifacts;



• Manage expectations of diverse stakeholders and provide regular briefings to executives;



• Work independently as part of a larger cross-functional team; and



• Help with project coordination, support, and documentation.

NOTE: This position is designated as "essential staff" and is expected to report for duty when instructed to do so in times of emergency or potential emergency as required by Section 33-208.002(4), F.A.C.

Required Qualifications

A bachelor's degree from an accredited college or university in Computer Science, Information Systems, or other related fields is required. Relevant experience may be substituted for education on a year-for-year basis when applicable.

The Department requires the following experience, skills, and/or knowledge for this position:

• Certification in Business Analysis from a recognized professional body such as the International Institute of Business Analysis (IIBA) or the Project Management Institute (PMI);



• Five (5) or more years of experience working as an IT Business Analyst using both Agile and Waterfall methodologies;



• Demonstrated experience with business and technical requirements analysis, business process modeling/mapping, and methodology development;



• Ability to document user stories and write business IT system requirements;



• Experience coordinating business users, technical staff, and architects to help analyze and define future needs and operations based upon use case and analysis of alternatives;



• In-depth knowledge of business process design and re-engineering;



• Ability to coordinate project teams and effectively conduct the initiative to meet overall objectives;



• Experience communicating and working within cross-departmental teams using strong collaborative skills;



• Excellent computer skills, including Microsoft Word, Visio, PowerPoint, and Excel;



• Experience preparing status reports and providing management briefings;



• Ability to provide excellent leadership and negotiation skills;



• Ability to provide excellent verbal and written communication skills; and



• Experience with meeting facilitation and documentation.

NOTE: In addition to the above list, the selected Candidates must successfully complete a Level II Background Check.

Preferred Qualifications

The Department prefers the Candidates to have the following experience, skills, and/or knowledge for this position:

• Proficiency in business intelligence (BI) tools (e.g., Power BI or Tableau), data analysis software (e.g., Structured Query Language [SQL], Python, R, Statistical Analysis System [SAS]), project management software (such as, JIRA or Trello), and knowledge of databases and Enterprise Resource Planning (ERP) systems;



• Familiarity with software development lifecycle (SDLC) methodologies like Agile, Scrum, or Waterfall is desired;



• Experience working on state or federal government projects;



• Experience working with technical programming teams;



• Ability to demonstrate a take-charge, can-do attitude with the initiative to solve complex problems;



• Strong communication skills to effectively communicate with diverse stakeholders;



• Knowledge of IT standards and security in a criminal justice environment;



• Positive team player with a high-energy level and diligent work ethic, ability to meet or exceed deadlines, ability to thrive in a fast-paced environment;



• Ability to organize and prioritize activities; and



• Certification in the Certified Business Analysis Professional (CBAP) or the PMI Professional in Business Analysis (PMI-PBA).

General Experience Expectations:

Seven (7) to 10 years of IT work experience in multiple technologies and business functions, including a broad range of exposure to various environments and business segments, and seven (7) to 10 years of experience managing teams(s) responsible for business analysis, strategic planning, infrastructure, and operational support functions.

Scope of Work/Job Characteristics

The Business Analysis Manager will serve as the principal line of communication for the project team. The duties and responsibilities of this position are as follows:

• Lead and/or assist in Joint Application Development (JADs) gathering sessions on business requirements;



• Work closely with customers, stakeholders, and IT software developers to document business requirements;



• Develop As-Is, To-Be, and other required business analysis documentation;



• Develop and lead the implementation of business process improvement recommendations;



• Maintain all project artifacts in accordance with Project Management Office (PMO) standards and other documentation as necessary to ensure compliance with Chapter 60GG-1, Florida Administrative Code (F.A.C.);



• Serve as a liaison with users;



• Follow a standard set of practices that ensure the integrity and quality of project artifacts;



• Manage expectations of diverse stakeholders and provide regular briefings to executives;



• Work independently as part of a larger cross-functional team; and



• Help with project coordination, support, and documentation.

NOTE: This position is designated as "essential staff" and is expected to report for duty when instructed to do so in times of emergency or potential emergency as required by Section 33-208.002(4), F.A.C.

Required Qualifications

A bachelor's degree from an accredited college or university in Computer Science, Information Systems, or other related fields is required. Relevant experience may be substituted for education on a year-for-year basis when applicable.

The Department requires the following experience, skills, and/or knowledge for this position:

• Certification in Business Analysis from a recognized professional body such as the International Institute of Business Analysis (IIBA) or the Project Management Institute (PMI);



• Five (5) or more years of experience working as an IT Business Analyst using both Agile and Waterfall methodologies;



• Demonstrated experience with business and technical requirements analysis, business process modeling/mapping, and methodology development;



• Ability to document user stories and write business IT system requirements;



• Experience coordinating business users, technical staff, and architects to help analyze and define future needs and operations based upon use case and analysis of alternatives;



• In-depth knowledge of business process design and re-engineering;



• Ability to coordinate project teams and effectively conduct the initiative to meet overall objectives;



• Experience communicating and working within cross-departmental teams using strong collaborative skills;



• Excellent computer skills, including Microsoft Word, Visio, PowerPoint, and Excel;



• Experience preparing status reports and providing management briefings;



• Ability to provide excellent leadership and negotiation skills;



• Ability to provide excellent verbal and written communication skills; and



• Experience with meeting facilitation and documentation.

NOTE: In addition to the above list, the selected Candidates must successfully complete a Level II Background Check.

Preferred Qualifications

The Department prefers the Candidates to have the following experience, skills, and/or knowledge for this position:

• Proficiency in business intelligence (BI) tools (e.g., Power BI or Tableau), data analysis software (e.g., Structured Query Language [SQL], Python, R, Statistical Analysis System [SAS]), project management software (such as, JIRA or Trello), and knowledge of databases and Ente